Customer Growth & Renewal Associate

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 36,000 - 47,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd. is seeking an Associate, Customer Acquisition to engage customers, demonstrate value, and drive renewals within a dedicated territory.

You will manage high-volume outreach via phone and email, maintain CRM data, and collaborate with the Sales Manager to hit revenue quotas. The role focuses on selling renewals/services, with opportunities to upsell, and requires mastery of product knowledge to articulate benefits to customers.

Qualifications

• Sell renewals and services within assigned territory to meet revenue quota.
• Maintain accurate forecasts weekly, monthly, and quarterly.
• Develop product knowledge to assess client requirements and objections.
• Use CRM to capture data and manage customer interactions.

Responsibilities

• Outbound calls and emails to engage customers and prospects daily.
• Collaborate with team and Sales Manager to deliver a professional experience.
• Navigate customer concerns to renew contracts and maximize opportunities.

Job description

Concentrix Malaysia Sdn. Bhd. is seeking an Associate, Customer Acquisition to engage customers, demonstrate value, and drive renewals within a dedicated territory.

You will manage high-volume outreach via phone and email, maintain CRM data, and collaborate with the Sales Manager to hit revenue quotas. The role focuses on selling renewals/services, with opportunities to upsell, and requires mastery of product knowledge to articulate benefits to customers.