Customer Experience Specialist - Service & Support

Malakoff; Kuala Lumpur; On-site; MYR 36,000 - 47,000; Full time

Job summary

Malakoff is seeking a Customer Services Assistant in the Customer Service & Marketing team. The role involves handling inquiries via multiple channels, delivering excellent service, and maintaining precise customer records.

You will collaborate with Operations, Technical, and Billing to resolve issues and ensure policy compliance. The ideal candidate will have at least 2 years of customer service experience, strong English and Bahasa Malaysia, and good MS Excel skills.

Qualifications

• Minimum two (2) years of experience in a customer service environment.
• Fluent in English and Bahasa Malaysia; proficiency in Mandarin or Tamil is an advantage.
• Strong communication and interpersonal skills; ability to maintain confidentiality.

Responsibilities

• Handle customer inquiries, requests, and complaints via telephone, email, walk-in, and other channels in a professional and timely manner.
• Deliver exceptional customer service while upholding Malakoff Utilities’ image.
• Update customer information, service requests, and interaction records accurately in the systems.
• Coordinate with Operations, Technical, Billing and other departments to resolve issues.
• Provide customers with accurate information on services, procedures, and policies.

Skills

Customer service

English proficiency

Bahasa Malaysia proficiency

Mandarin or Tamil

Communication skills

MS Excel

Tools

CRM systems

Billing systems

Job description

Malakoff is seeking a Customer Services Assistant in the Customer Service & Marketing team. The role involves handling inquiries via multiple channels, delivering excellent service, and maintaining precise customer records.

You will collaborate with Operations, Technical, and Billing to resolve issues and ensure policy compliance. The ideal candidate will have at least 2 years of customer service experience, strong English and Bahasa Malaysia, and good MS Excel skills.