Customer Services Assistant

Malakoff; Kuala Lumpur; On-site; MYR 36,000 - 47,000; Full time

Job summary

Malakoff is seeking a Customer Services Assistant in the Customer Service & Marketing team. The role involves handling inquiries via multiple channels, delivering excellent service, and maintaining precise customer records.

You will collaborate with Operations, Technical, and Billing to resolve issues and ensure policy compliance. The ideal candidate will have at least 2 years of customer service experience, strong English and Bahasa Malaysia, and good MS Excel skills.

Qualifications

• Minimum two (2) years of experience in a customer service environment.
• Fluent in English and Bahasa Malaysia; proficiency in Mandarin or Tamil is an advantage.
• Strong communication and interpersonal skills; ability to maintain confidentiality.

Responsibilities

• Handle customer inquiries, requests, and complaints via telephone, email, walk-in, and other channels in a professional and timely manner.
• Deliver exceptional customer service while upholding Malakoff Utilities’ image.
• Update customer information, service requests, and interaction records accurately in the systems.
• Coordinate with Operations, Technical, Billing and other departments to resolve issues.
• Provide customers with accurate information on services, procedures, and policies.

Skills

Customer service

English proficiency

Bahasa Malaysia proficiency

Mandarin or Tamil

Communication skills

MS Excel

Tools

CRM systems

Billing systems

Job description

Take the Next Step in Your Career with Malakoff.

Customer Services Assistant,

Customer Service & Marketing

Location:

Date Posted:

29 July 2026

Job Post Duration:

31 August 2026

Customer Service Assistant

Key Responsibilities

As a Customer Service Assistant, you will:

• Handle customer inquiries, requests, and complaints through telephone, email, walk in, and other communication channels in a professional and timely manner.
• Deliver exceptional customer service while maintaining a positive image of Malakoff Utilities.
• Accurately update customer information, service requests, and interaction records within the company’s systems.
• Coordinate with Operations, Technical, Billing, and other internal departments to resolve customer issues effectively.
• Provide customers with accurate information regarding company services, procedures, and policies.
• Maintain complete and accurate customer records for future reference.
• Ensure compliance with company policies, procedures, regulatory requirements, and customer service standards.
• Support daily customer service operations and assist with additional departmental assignments when required.
• Provide support for routine customer service matters during the absence of the Senior Executive, Customer Service.
• Comply with all Health, Safety & Environment (HSE) policies while performing daily duties.

Requirements

We are looking for candidates who possess:

• Minimum two (2) years of experience in a customer service environment.
• Good command of English and Bahasa Malaysia, both spoken and written.
• Proficiency in Mandarin or Tamil will be an added advantage.
• Strong communication and interpersonal skills.
• Good working knowledge of Microsoft Office, particularly Microsoft Excel.
• Experience in customer account administration, utility billing, CRM systems, and complaint resolution is an advantage.
• High attention to detail with the ability to maintain accurate records and confidentiality.

What We’re Looking For

The ideal candidate demonstrates:

• Customer Service Orientation
• Effective Communication
• Adaptability and Flexibility
• Information Seeking
• Integrity, Excellence, Teamwork, Harmony, and Innovation