Flexible Work Customer Support Specialist

TDCX; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

TDCX is a Singapore-headquartered global BPO company delivering customer experience, sales, digital marketing, and content moderation services for various industries. It has over 20,000 employees across 37 locations worldwide, with comprehensive coverage in Asia, Europe and the United States.

As a Quality Manager in Malaysia, you will support customers via multiple channels, drive service standards, and collaborate with internal teams to continually improve workflows and customer experiences.

Qualifications

• Diploma or higher in any field is required.
• Strong communication and listening skills are essential.
• Ability to manage time and multi-task in a fast-paced environment.

Responsibilities

• Provide excellent support to customers across channels.
• Identify customer needs, clarify information, research issues, and offer solutions.
• Ensure first contact resolution and follow-up with partners and internal teams.
• Give feedback to improve tools, procedures, and the customer experience.
• Build sustainable relationships and go the extra mile for customers.

Skills

Strong communication

Time management

Multi-tasking

Empathy

Education

Diploma or higher in any field

Job description

TDCX is a Singapore-headquartered global BPO company delivering customer experience, sales, digital marketing, and content moderation services for various industries. It has over 20,000 employees across 37 locations worldwide, with comprehensive coverage in Asia, Europe and the United States.

As a Quality Manager in Malaysia, you will support customers via multiple channels, drive service standards, and collaborate with internal teams to continually improve workflows and customer experiences.