Traveler Experience Specialist

EASY EUROPE HOLIDAYS SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

EASY EUROPE HOLIDAYS SDN. BHD. in Kuala Lumpur is seeking a Customer Experience Specialist to support travellers from booking through return. You will handle inquiries, maintain guest records, and coordinate with operations to ensure smooth tours while upholding brand values.

The role emphasizes calm, structured service, attention to detail, and clear communication in English; Mandarin is a plus for guest interactions. This is a full-time position in Mont Kiara area.

Qualifications

• University degree and strong communication skills in English.
• Calm, organized, and precise with attention to detail.
• Additional Mandarin is a plus and helpful for guest interactions.
• Familiar with basic admin tools and structured workflows.

Responsibilities

• Prepare and issue invoices, receipts, and confirmations in a timely and accurate manner
• Follow up with guests on optional trip extensions or personalized add-ons
• Collect, record, and communicate guest allergies, dietary preferences, and special needs
• Serve as a calm and empathetic point of contact when receiving guest feedback or complaints
• Document all customer interactions, feedback, and preferences in an organized system
• Collaborate with the tour operations and product teams to ensure seamless tour experience
• Uphold Easy Europe’s core values and brand promise in every interaction

Skills

Customer service

English communication

Mandarin (optional)

Detail oriented

Organized

Education

University graduate

Tools

Google Sheets

Gmail

Job description

EASY EUROPE HOLIDAYS SDN. BHD. in Kuala Lumpur is seeking a Customer Experience Specialist to support travellers from booking through return. You will handle inquiries, maintain guest records, and coordinate with operations to ensure smooth tours while upholding brand values.

The role emphasizes calm, structured service, attention to detail, and clear communication in English; Mandarin is a plus for guest interactions. This is a full-time position in Mont Kiara area.