Customer Service - Immediate ( Cyberjaya )

Concentrix; Cyberjaya; Vor Ort; MYR 43.000 - 58.000; Vollzeit

Zusammenfassung

Concentrix is seeking customer service professionals to handle high volumes of inquiries across phone, chat, and email from Cyberjaya, Malaysia. You will identify needs, resolve issues, and maintain strong customer relationships using CRM tools. The role emphasizes adherence to company policies and proactive support to improve satisfaction.

Join a dynamic team focused on delivering excellent service, upselling where appropriate, and ensuring smooth account management for a diverse client base.

Qualifikationen

• Handle a high volume of inquiries via phone, live chat, email and other channels.
• Identify customer needs and deliver effective support.
• Investigate and resolve issues with root-cause analysis and timely fixes.
• Maintain professional, friendly communication to build trust.
• Follow policies and service standards in all interactions.

Aufgaben

• Create, update, and maintain accurate customer accounts.
• Handle inquiries through multiple channels.
• Resolve issues with appropriate solutions and follow-up.
• Provide accurate information using available resources and tools.
• Promote products, services, and promotional campaigns when relevant.
• Assist with policy updates, account changes, and renewals.

Kenntnisse

Customer service

Communication skills

Problem solving

Multitasking

Tools

CRM software

Jobbeschreibung

* Create, update, and maintain customer accounts by accurately recording and managing customer information.

* Handle a high volume of incoming customer inquiries through phone calls, live chats, emails, and other communication channels.

* Identify and understand customers’ needs, concerns, and expectations to deliver effective customer support.

* Investigate and resolve customer issues by identifying the root cause, providing appropriate solutions, and ensuring timely resolution.

* Build and maintain strong customer relationships through professional, friendly, and effective communication.

* Provide accurate, relevant, and complete information by utilizing available resources, systems, and tools.

* Manage customer complaints professionally by offering suitable solutions, alternatives, and necessary follow-up actions.

* Ensure all customer interactions are handled in accordance with company policies, procedures, and service standards.

* Proactively engage with customers to enhance their overall experience and satisfaction.

* Assist customers with product or service-related inquiries, technical issues, malfunctions, and troubleshooting.

* Promote relevant products, services, special offers, and promotional campaigns to customers.

* Identify opportunities to retain customers by addressing their concerns and recommending suitable alternatives to cancellation.

* Support sales initiatives by recommending and offering products or services that meet customers’ requirements.

* Perform administrative tasks, including creating, updating, and closing customer interaction records.

* Prepare and maintain reports on customer feedback, service performance, and overall customer satisfaction.

* Follow established communication guidelines and scripts to ensure consistency and professionalism in customer interactions.

* Assist customers with policy updates, account changes, contract renewals, and other service-related requests.

* Collaborate with team members, supervisors, and the Customer Service Manager to maintain high service quality and operational efficiency.

* Contribute to team objectives by supporting daily operations and completing additional tasks as assigned.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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