Customer Experience Pro II — Hybrid & Focus Fridays

Zebra Technologies; Penang; Remote; AUD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Flexible hours

Well-being day

Zusammenfassung

Zebra Technologies Australia is seeking a customer support specialist to resolve issues by phone, email or chat, using solid product knowledge and strong communication.

You will document interactions, troubleshoot with guidance, manage multiple tickets, and collaborate with technicians to deliver clear solutions. 1–2 years experience preferred; high school or equivalent required; advantage for familiarity with SaaS applications and WC systems.

Qualifikationen

• Experience handling customer inquiries via phone, email or chat.
• 1–2 years of customer support experience.
• High School or equivalent vocational qualification/experience.

Aufgaben

• Communicates technical solutions to customers via multiple channels using effective communication.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using product functions and customer environment.
• Analyzes and corrects product issues with supervision on day-to-day work.
• Manages multiple tickets related to a spectrum of technical problems.
• Collaborates with technicians and supervisor to solve complex problems.
• Articulates technical issues simply to management and customers.
• Demonstrates leadership qualities and strong customer service.

Kenntnisse

MS Office

Customer service

Communication

Professionalism

Problem solving

Ausbildung

High School or equivalent

Tools

SaaS applications

Web technologies

Databases

Jobbeschreibung

Zebra Technologies Australia is seeking a customer support specialist to resolve issues by phone, email or chat, using solid product knowledge and strong communication.

You will document interactions, troubleshoot with guidance, manage multiple tickets, and collaborate with technicians to deliver clear solutions. 1–2 years experience preferred; high school or equivalent required; advantage for familiarity with SaaS applications and WC systems.