Customer Experience & Parcel Services Assistant

SPX Express; Kuala Lumpur; On-site; MYR 27,000 - 42,000; Full time

Benefits offered by this job

Fixed allowance

KPI Incentive

Overtime (if required)

EPF

SOCSO

Job summary

A logistics company in Kuala Lumpur is seeking full-time staff to provide excellent customer service and support in parcel handling. The ideal candidate will possess decent knowledge of Microsoft Office and have a pleasant personality. Responsibilities include assisting customers, coordinating deliveries, and ensuring smooth operations at the Drop-Off Point. Experience in customer service or logistics is a plus. This role includes benefits such as a fixed allowance and overtime when required.

Qualifications

• Decent knowledge of Microsoft Office tools is required.
• Candidates must be detail-oriented and have a pleasant personality.
• Experience in customer service or logistics is a plus.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and stocked with necessary materials.
• Service delivery, packing, and shipping needs efficiently.
• Coordinate with drivers for pick-up of customer orders.
• Monitor parcel pick-up procedures at the Drop-Off Point.
• Sort and process inbound volume and support drivers.

Skills

Decent knowledge of Microsoft Office tools

Detail-oriented

Pleasant personality

Experience in customer service or logistics

Job description

A logistics company in Kuala Lumpur is seeking full-time staff to provide excellent customer service and support in parcel handling. The ideal candidate will possess decent knowledge of Microsoft Office and have a pleasant personality. Responsibilities include assisting customers, coordinating deliveries, and ensuring smooth operations at the Drop-Off Point. Experience in customer service or logistics is a plus. This role includes benefits such as a fixed allowance and overtime when required.