Retail Assistant, Service Point (Multiple Locations Selangor) - SPX Express

SPX Express; Kuala Lumpur; On-site; MYR 321,000 - 482,000; Full time

Benefits offered by this job

Fixed allowance

KPI Incentive

Overtime (if required)

EPF

SOCSO

Job summary

A logistics company in Kuala Lumpur is seeking a customer-oriented representative to assist customers with delivery, packing, and shipping needs. Responsibilities include coordinating with drivers for pick-up, maintaining a tidy reception area, and ensuring smooth operations at the Drop-Off Point. Candidates should have decent knowledge of Microsoft Office and a pleasant demeanor, with experience in customer service or logistics being a plus. This full-time role involves a rotational shift arrangement.

Qualifications

• Decent knowledge of Microsoft Office tools.
• Detail-oriented, meticulous, and pleasant personality.
• Experience in customer service or logistics is an advantage.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation at the Drop-Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad-hoc duties as required.

Skills

Customer service

Microsoft Office

Organizational skills

Tools

Microsoft Office

Job description

Overview

Working hours: 10am - 6:30pm / 1pm - 9pm

Working Arrangement: 6 working days, rotational day shift

Work location: Kota Damansara/Semenyih/Serdang Perdana/Sungai Besar

Benefits: Fixed allowance, KPI Incentive, Overtime (if required), EPF, SOCSO

Employment type: Full-time & Fixed Term Contract

Job Description

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad-hoc duties as required.

Qualifications

• Decent knowledge of Microsoft Office tools
• Detail-oriented, meticulous, and pleasant personality
• Experience in customer service or logistics is an advantage
• Have prior working experience in retail, service point or any similar nature