Retail Assistant, Service Point (Melaka, Negeri Sembilan) - SPX Express

SPX Express; Kuala Lumpur; On-site; MYR 20,646 - 22,878; Full time

Job summary

SPX Express is seeking a dedicated individual for a full-time position in Kuala Lumpur. Responsibilities include welcoming customers, servicing their delivery needs, overseeing reception duties, and assisting with logistics operations. Ideal candidates should have knowledge of Microsoft Office and experience in customer service or retail. A detail-oriented and pleasant personality is essential. The role involves working in rotational shifts and offers a range of allowances and benefits.

Qualifications

• Decent knowledge of Microsoft Office tools.
• Detail-oriented and meticulous with a pleasant personality.
• Experience in customer service or logistics is an advantage.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and well-stocked.
• Service customers' delivery, packing, and shipping needs efficiently.
• Receive orders and coordinate with drivers for pick-up.
• Monitor smooth operation at the Drop-Off Point.
• Assist with sorting and processing inbound volume.
• Ensure adherence to standard operating procedures.
• Perform other ad-hoc duties as required.

Skills

Microsoft Office tools

Customer service

Logistics experience

Attention to detail

Pleasant personality

Job description

Work Locations

• Batu Berendam
• Melaka Raya
• Senawang
• Nilai

Employment & Salary Details

Full-Time (FTE)

• Basic Salary: RM2,050
• KPI Incentive: Up to RM1,175
• Fixed Allowance: RM150
• Overtime (if required)
• EPF & SOCSO

Fixed Term Contract

• Basic Salary: RM1,850
• KPI Incentive: Up to RM575
• Fixed Allowance: RM150
• Overtime (if required)
• EPF & SOCSO

Working Hours (6 working days per week, rotational shifts & off days)

• 10:00 AM – 6:30 PM
• 1:00 PM – 9:00 PM

Job Description

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad-hoc duties as required.

Requirements

Essential Requirements

• Decent knowledge of Microsoft Office tools
• Detail-oriented, meticulous, and pleasant personality
• Experience in customer service or logistics is an advantage
• Have prior working experience in retail, service point or any similar nature