Customer Experience Manager — Global Workspaces

Regus Management; Bayan Lepas; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Incentives

Sociable hours

Wellbeing benefits

Job summary

Regus Management in Bayan Lepas, Penang, is seeking an on-site centre manager to drive performance, deliver exceptional customer service and lead a small team. You will own the centre operations, motivate staff, and ensure a welcoming, high-quality workspace.

Key qualities include passion, drive, ownership and resilience, with a track record of achieving targets and energising a team to deliver world-class service to diverse customers.

Qualifications

• Experience delivering against targets while leading a small team.
• Ability to run a flexible workspace or similar customer-focused site.
• Mindset: passion, drive, ownership and resilience.

Responsibilities

• Manage everything on site and own centre performance.
• Rise to challenges and solve problems as they arise.
• Give tours to prospective customers.
• Upsell to existing customers and maximise revenue.
• Ensure customers are delighted and become brand ambassadors.

Skills

Customer focus

Sales skills

Leadership

Problem solving

Tour guidance

Job description

Regus Management in Bayan Lepas, Penang, is seeking an on-site centre manager to drive performance, deliver exceptional customer service and lead a small team. You will own the centre operations, motivate staff, and ensure a welcoming, high-quality workspace.

Key qualities include passion, drive, ownership and resilience, with a track record of achieving targets and energising a team to deliver world-class service to diverse customers.