Centre Operations & Customer Experience Manager

IWG; Bayan Lepas; On-site; MYR 60,000 - 100,000; Full time

Job summary

IWG is seeking a Customer Services Manager to lead our on-site centre operations and ensure world-class service for customers and guests in Bayan Lepas, Penang. You will own the day-to-day performance, motivate a small team, and drive customer-focused outcomes while upselling where appropriate.

The ideal candidate will bring passion, resilience and a proactive mindset to deliver outstanding experiences and build strong relationships with prospects and customers alike.

Qualifications

• Experience leading a small, close-knit team.
• Strong passion and customer-first mindset.
• Drive to deliver results and resilience under pressure.

Responsibilities

• Managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Ensuring customers become brand ambassadors for you, your team and IWG.

Skills

Customer focus

Sales skills

Team leadership

Job description

IWG is seeking a Customer Services Manager to lead our on-site centre operations and ensure world-class service for customers and guests in Bayan Lepas, Penang. You will own the day-to-day performance, motivate a small team, and drive customer-focused outcomes while upselling where appropriate.

The ideal candidate will bring passion, resilience and a proactive mindset to deliver outstanding experiences and build strong relationships with prospects and customers alike.