Center Manager, Customer Experience & Growth

Regus; Bayan Lepas; On-site; MYR 67,000 - 112,000; Full time

Job summary

IWG is seeking a Customer Services Manager in Penang, Malaysia, to oversee a centre and drive its performance. You’ll have autonomy to run the site, manage on-site operations, and deliver world-class service to every visitor.

You will lead a small team, handle tours for prospects, upsell to customers and ensure clients leave as brand ambassadors for you and IWG. This role rewards hands-on leadership, resilience and a passion for hospitality and sales within a fast-growing global workspace

Qualifications

• Experience delivering against targets while leading a small team.
• Ability to upsell to customers and provide site tours.

Responsibilities

• Oversee all on-site operations for the centre.
• Lead and develop the centre team to deliver world-class customer service.
• Engage with customers to promote IWG services and value.
• Ensure smooth day-to-day centre management and guest experience.

Job description

IWG is seeking a Customer Services Manager in Penang, Malaysia, to oversee a centre and drive its performance. You’ll have autonomy to run the site, manage on-site operations, and deliver world-class service to every visitor.

You will lead a small team, handle tours for prospects, upsell to customers and ensure clients leave as brand ambassadors for you and IWG. This role rewards hands-on leadership, resilience and a passion for hospitality and sales within a fast-growing global workspace