Senior Contact Centre Operations Leader

Teleperformance USA; Bayan Lepas; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading global service provider in Bayan Lepas, Malaysia, is seeking an experienced Operations Manager to oversee performance and governance of service delivery. The ideal candidate will have over 8 years in operations management, with strong leadership and communication skills. Responsibilities include managing diverse teams and driving continuous improvement initiatives. Competitive salary and career development opportunities available.

Qualifications

• 8+ years of experience in operations, preferably in BPO/ITES industry.
• 5+ years of people management experience.
• Dynamic leader with the ability to manage diverse teams in a fast-paced environment.

Responsibilities

• Manage overall performance and governance of Statements of Work.
• Drive Operations teams for continuous improvement.
• Provide exceptional people management and career development.

Skills

Leadership

Communication

Operational management

Team development

Problem-solving

Education

Bachelor's degree or equivalent diploma

Job description

A leading global service provider in Bayan Lepas, Malaysia, is seeking an experienced Operations Manager to oversee performance and governance of service delivery. The ideal candidate will have over 8 years in operations management, with strong leadership and communication skills. Responsibilities include managing diverse teams and driving continuous improvement initiatives. Competitive salary and career development opportunities available.