Workplace Experience Leader – Soft Services

CBRE Group, Inc.; Penang; On-site; MYR 100,000 - 167,000; Full time

Job summary

CBRE Soft Services Manager in Penang leads daily soft services and workplace experience, ensuring safe, consistent delivery of concierge, reception, meeting and pantry services, transport, mail, and admin support.

You will drive vendor governance, RBA compliance and audit readiness, partner with Facilities, Engineering and HR to enhance employee experience, engagement and productivity across the site.

Qualifications

• Experience managing Soft Services and Workplace Experience operations.
• Knowledge of RBA, audit readiness and vendor compliance.
• Strong stakeholder management and leadership abilities.

Responsibilities

• Lead day-to-day Soft Services and Workplace Experience delivery.
• Manage vendor performance, SLAs/KPIs and compliance documentation.
• Coordinate audits, RBA activities and CAPA tracking with vendors.
• Support workplace events, engagement activities and reporting.
• Ensure safety, quality and continuous improvement across site.

Skills

Soft Services leadership

Vendor governance

Stakeholder management

Audit readiness

Employee engagement

Education

Bachelor's degree

Tools

MS Office

Job description

CBRE Soft Services Manager in Penang leads daily soft services and workplace experience, ensuring safe, consistent delivery of concierge, reception, meeting and pantry services, transport, mail, and admin support.

You will drive vendor governance, RBA compliance and audit readiness, partner with Facilities, Engineering and HR to enhance employee experience, engagement and productivity across the site.