Branch Experience & Operations Lead - CS & Sales

Hong Leong Bank; Malaysia; On-site; MYR 40,000 - 70,000; Full time

Job summary

Hong Leong Bank seeks a customer-focused professional to handle walk-in transactions and actively cross-sell banking products. You will deliver high-quality service, manage transactions accurately, and contribute to customer satisfaction scores across the branch network.

The role involves using iPads or other devices for service, supporting digital initiatives, and maintaining professional standards in daily operations and customer interactions.

Qualifications

• Education/Diploma or degree holder.
• Experience in financial institution and customer interaction.
• Basic banking knowledge and cross-selling ability.
• High level of integrity and accountability.
• Excellent service mindset and communication skills.

Responsibilities

• Engage with walk-in customers for transactions and cross-selling.
• Provide superior customer service and achieve CSAT targets.
• Learn and use tablets/devices for service and cross selling.
• Support branch operations and maintain accurate cash handling.
• Represent the branch in community relationships and teamwork.

Skills

Customer interaction

Cash handling

Transaction processing

Sales experience

Cross selling

Communication skills

Education

Degree/Diploma Holder

Tools

FIMM / UT license

PCE & TBE license

Job description

Hong Leong Bank seeks a customer-focused professional to handle walk-in transactions and actively cross-sell banking products. You will deliver high-quality service, manage transactions accurately, and contribute to customer satisfaction scores across the branch network.

The role involves using iPads or other devices for service, supporting digital initiatives, and maintaining professional standards in daily operations and customer interactions.