Customer Experience & Installation Coordinator

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd; Puchong; On-site; MYR 39,000 - 61,000; Full time

Job summary

The Supreme HR Advisory Sdn Bhd is seeking a detail-oriented coordinator for our manufacturing client in Malaysia. The role focuses on planning and monitoring daily product measurement and installation schedules to meet customer requirements and company standards.

Key duties include liaising with sub-contractors and homeowners, preparing installation-related documents, and ensuring timely logging and resolution of customer inquiries and complaints.

Qualifications

• Diploma or Bachelor's Degree in Business/Marketing.
• 2 years of experience in customer communication and sales coordination.
• Willing to work 5.5 days per week.
• Proficient with Microsoft Office, especially Excel.
• Detail oriented with strong interpersonal and communication skills.

Responsibilities

• Plan and monitor daily product measurement and installation schedule to ensure timely delivery.
• Liaise with sub-contractors and house owners for scheduling and update status.
• Prepare documents for product measurement and installation requests and update system.
• Log and resolve customer requests, enquiries, feedback and complaints on time.
• Ensure goods received from Headquarter align with orders and are in good condition.
• Coordinate receiving of goods returns and disposition of expired materials.

Skills

Customer communication

Sales coordination

Microsoft Excel

Detail oriented

Education

Diploma/Bachelor's Degree in Business/Marketing

Tools

Microsoft Excel

Job description

The Supreme HR Advisory Sdn Bhd is seeking a detail-oriented coordinator for our manufacturing client in Malaysia. The role focuses on planning and monitoring daily product measurement and installation schedules to meet customer requirements and company standards.

Key duties include liaising with sub-contractors and homeowners, preparing installation-related documents, and ensuring timely logging and resolution of customer inquiries and complaints.