Customer Experience Exec – Freshers Welcome

IDC Technologies Global Solutions Sdn Bhd; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

IDC Technologies Global Solutions Sdn Bhd is seeking a client service professional to handle escalations, communicate empathetically with clients, and provide accurate information. You will meet call quotas, analyze client data, and propose suitable products or services to management.

The role emphasizes following protocols and maintaining detailed interaction logs, handling customer accounts, and ensuring timely resolutions. Freshers are welcome to apply, with training provided.

Qualifications

• Freshers can also apply.

Responsibilities

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyse client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies
• Freshers can also apply.

Job description

IDC Technologies Global Solutions Sdn Bhd is seeking a client service professional to handle escalations, communicate empathetically with clients, and provide accurate information. You will meet call quotas, analyze client data, and propose suitable products or services to management.

The role emphasizes following protocols and maintaining detailed interaction logs, handling customer accounts, and ensuring timely resolutions. Freshers are welcome to apply, with training provided.