Customer Service Executive – Rotational Shifts & KPI Support

APPSHILL CONSULTING SDN. BHD.; Kuala Lumpur; Presencial; MYR 28.000 - 50.000; Jornada completa

Descripción de la vacante

APPSHILL CONSULTING SDN. BHD. is seeking a Customer Service Executive to handle inbound calls for general enquiries, complaints, and product-related issues. The role emphasizes delivering accurate information and exceeding customer expectations.

Candidates should possess a Diploma or Degree, fluency in English, and at least 1 year of relevant experience. Fresh graduates are welcome, with rotation shifts and KPI/SLA targets to achieve.

Formación

• Diploma or degree holder.
• Fluency in English (written and spoken).
• 1 year of customer service experience preferred.

Responsabilidades

• Handle all inbound calls for general customer enquiries, complaints, comments, feedback, and product-related issues.
• Aim to exceed customer expectations with accurate information and helpful service.
• Work in a team to meet KPI and SLA targets.

Conocimientos

Fluent English

Educación

Diploma or Degree

Descripción del empleo

APPSHILL CONSULTING SDN. BHD. is seeking a Customer Service Executive to handle inbound calls for general enquiries, complaints, and product-related issues. The role emphasizes delivering accurate information and exceeding customer expectations.

Candidates should possess a Diploma or Degree, fluency in English, and at least 1 year of relevant experience. Fresh graduates are welcome, with rotation shifts and KPI/SLA targets to achieve.