Customer Care Specialist – Inbound Support

IDC Technologies Global Solutions Sdn Bhd; Petaling Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

IDC Technologies Global Solutions Sdn Bhd in Malaysia is seeking a Customer Service Executive to handle inbound calls, addressing general enquiries, complaints, and feedback about the company’s products. You will work in a team to meet KPI elements and SLA.

Required: at least SPM, with 1 year service industry experience; fresh graduates welcome. Working hours Monday to Friday 9 AM to 6 PM in Ara Damansara, Selangor.

Qualifications

• Handle inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products
• Exceed customers expectation in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements and SLA

Responsibilities

• Handle inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products
• Exceed customers expectation in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements and SLA

Skills

Inbound calls

Customer service

Teamwork

KPI/SLA

Education

SPM qualification

Job description

IDC Technologies Global Solutions Sdn Bhd in Malaysia is seeking a Customer Service Executive to handle inbound calls, addressing general enquiries, complaints, and feedback about the company’s products. You will work in a team to meet KPI elements and SLA.

Required: at least SPM, with 1 year service industry experience; fresh graduates welcome. Working hours Monday to Friday 9 AM to 6 PM in Ara Damansara, Selangor.