Customer Service Executive - Call Centre (Entry Level)

Scicom Intl; Kuala Lumpur; On-site; MYR 25,000 - 30,000; Full time

Benefits offered by this job

Salary up to RM2,500

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Job summary

Scicom Intl in Kuala Lumpur is seeking an Executive - Customer Service with a focus on call-centre operations. You will handle inquiries, resolve issues, and ensure accurate CRM logging, while following escalation processes and contributing to productively staying current through quizzes.

The role requires bilingual communication in English and Bahasa Malaysia, basic MS Office skills, and a proactive, fast-learning customer service mindset. Full-time position with benefits.

Qualifications

• Fluent in English and Bahasa Malaysia, both written and spoken.
• Basic computer knowledge and MS Office proficiency.
• Ability to multitask in a fast-paced environment.
• Customer service orientation and willingness to learn.
• Diploma with related working experience, preferably 1 year in contact centre.

Responsibilities

• Answers inquiries by clarifying desired information and locating information.
• Resolves problems with research, solutions, and escalation when needed.
• Log all cases accurately into CRM.
• Escalate correctly following the escalation process.
• Participate in quizzes to update job knowledge.
• Highlight urgent cases to Line Manager for assistance.
• Seek Line Manager assistance when required.
• Assist customers with technical website/system issues and escalate as needed.
• Highlight downtime or technical issues to Line Manager for escalation.
• Undertake ad-hoc tasks assigned by Line Manager or Operations.
• When required, stay back to complete duties during operational situations.

Skills

Bilingual English & Bahasa Malaysia

MS Office

Multitasking

Customer service oriented

Fast learner

Willingness to learn

Education

Diploma with related working experience

Job description

Scicom Intl in Kuala Lumpur is seeking an Executive - Customer Service with a focus on call-centre operations. You will handle inquiries, resolve issues, and ensure accurate CRM logging, while following escalation processes and contributing to productively staying current through quizzes.

The role requires bilingual communication in English and Bahasa Malaysia, basic MS Office skills, and a proactive, fast-learning customer service mindset. Full-time position with benefits.