Customer Experience Consultant — Flexible Work & Growth

TDCX Malaysia; Malaysia; Hybrid; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Social security coverage

Flexible working arrangements

Mentoring and coaching

Job summary

TDCX Malaysia is seeking a customer-focused professional to join our team in Malaysia. You will handle inquiries across phone, email, and web channels, ensure smooth campaign support, and deliver high-quality service to both Direct and Agency clients.

The role welcomes graduates and experienced professionals alike, with a strong emphasis on communication and service excellence. Join a global BPO leader with comprehensive benefits, flexible working arrangements, and opportunities for career

Qualifications

• Requires a Diploma or Bachelor's degree in any field.
• Fresh graduates encouraged to apply, but 2 years of related experience preferred.
• Excellent verbal and written English; language of supporting market may be required.

Responsibilities

• Provide thorough customer support and follow-up across channels (phone, email, chat, social media).
• Handle inquiries, process requests, and provide information on campaigns and quotes.
• Qualify and resolve complaints with professional service and timely follow-up.
• Convert customer interactions into sales opportunities while maintaining high service quality.

Skills

Strong communication

Time management

Multitasking

Customer-service mindset

Education

Diploma or bachelor's degree

Tools

CRM software

Job description

TDCX Malaysia is seeking a customer-focused professional to join our team in Malaysia. You will handle inquiries across phone, email, and web channels, ensure smooth campaign support, and deliver high-quality service to both Direct and Agency clients.

The role welcomes graduates and experienced professionals alike, with a strong emphasis on communication and service excellence. Join a global BPO leader with comprehensive benefits, flexible working arrangements, and opportunities for career