Customer Engineer

TG Malaysia; Selangor; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking a technically trained Engineer to provide technical sales support, customer coordination, and marketing coordination across the customer lifecycle. You will bridge Customers, Sales, Engineering, Manufacturing, QA/QC, Procurement, Logistics, and Marketing to ensure timely quotation, order closure, delivery, and after-sales activities.

Preferred candidates have 3–5 years in engineering-related roles, especially from Oil & Gas or industrial manufacturing backgrounds, with

Qualifications

• Bachelor’s degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, Industrial Engineering, Process Engineering, or related engineering discipline.
• Experience in customer engineering, technical sales support, project coordination, or related roles is required.

Responsibilities

• Technical Sales Support & Proposal Management: prepare technical quotations, proposals, and commercial documentation.
• Quotation Follow-Up & Customer Order Closure Support: follow up quotations and customer responses until order closure.
• Customer Order Coordination & Delivery Management: coordinate orders, monitor manufacturing schedules, and communicate progress to customers.
• Existing Customer Support & Account Coordination: manage existing customers, repeat orders, and servicing activities.
• Warranty Claims & RMA Coordination: handle warranty claims and RMA with involved teams and customers.
• Marketing & Exhibition Coordination: support marketing through event coordination and activities.
• Cross-Functional Coordination: act as a bridge between Customers, Sales, Engineering, Manufacturing, QA/QC, Procurement, Logistics, and Marketing.
• Customer Experience & Continuous Improvement: gather feedback and drive improvements in workflows.

Skills

Technical sales support

Customer coordination

Marketing coordination

Education

Bachelor’s degree in Mechanical/ Chemical/ Manufacturing/ Industrial/ Process Engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Customer Engineer plays a critical role in supporting both the Sales and Marketing functions by providing technical, commercial, customer coordination, and marketing execution support throughout the customer lifecycle.

As CSM is a highly technical engineering and manufacturing company, this role requires an engineering-trained professional with strong technical understanding, coordination capability, and customer engagement skills. The role acts as a bridge between customers, Sales, Engineering, Manufacturing, and Marketing, ensuring smooth execution from quotation stage, order closure, manufacturing coordination, delivery management, after-sales support, and marketing activities.

This position combines technical sales support + customer coordination + marketing coordination, making it suitable for candidates who are technically competent and highly organized in execution.

Candidates from Oil & Gas, industrial engineering, process systems, piping, cryogenic, gas systems, pressure equipment, fabrication, or technical manufacturing industries are highly preferred.

Key Responsibilities

1. Technical Sales Support & Proposal Management

• Support Sales Engineers and Sales & Marketing personnel in preparing technical quotations, proposals, tender submissions, and commercial documentation.
• Review customer inquiries, technical specifications, drawings, datasheets, and project requirements to ensure technical accuracy and feasibility.
• Coordinate with internal Engineering, Procurement, Manufacturing, and Costing teams to obtain technical and commercial inputs.
• Assist in technical clarification, proposal revisions, costing alignment, and customer inquiries during the sales cycle.
• Ensure quotation and proposal submissions are accurate, professional, and completed within timeline.

2. Quotation Follow-Up & Customer Order Closure Support

• Work closely with front-end Sales Engineers to follow up quotations, proposals, and customer responses until successful order closure.
• Coordinate customer clarifications and internal discussions to improve quotation conversion effectiveness.
• Ensure customer expectations, technical requirements, and delivery commitments are aligned internally before order confirmation.
• Support the Sales team in maintaining strong responsiveness and customer engagement.

3. Customer Order Coordination & Delivery Management

• Act as a coordination bridge between customers and internal teams once customer orders are secured.
• Communicate with customers regarding order progress, manufacturing status, project milestones, and delivery lead times.
• Monitor manufacturing schedules and internal execution progress to ensure committed delivery timelines are met.
• Coordinate closely with Planning, Production, QA/QC, Procurement, Logistics, and Engineering teams to proactively identify and resolve potential delays.
• Escalate critical risks affecting customer commitments to management when necessary.

4. Existing Customer Support & Account Coordination

• Support Sales personnel in managing existing customers, repeat orders, and customer servicing activities.
• Maintain strong communication with customers to ensure high responsiveness and long-term relationship management.
• Assist in identifying additional opportunities through strong understanding of customer operational needs and technical requirements.
• Support customer retention and account continuity through excellent service coordination.

5. Warranty Claims & RMA (Return Material Authorization) Coordination

• Coordinate and manage customer warranty claims, complaints, and RMA cases professionally and efficiently.
• Liaise with Engineering, QA/QC, Production, and Technical teams to investigate root causes and corrective actions.
• Ensure timely communication and issue resolution with customers.
• Follow through until closure and maintain proper records for warranty and RMA documentation.

6. Marketing & Exhibition Coordination

• Support the Marketing function mainly through coordination and execution activities.
• Continuously monitor, identify, and propose relevant industrial exhibitions, trade shows, conferences, and technical events to Management for consideration.
• Coordinate with exhibition organizers on booth reservation, event requirements, logistics, technical submissions, and participation arrangements.
• Support Management in planning and coordinating:
• Booth location selection
• Booth design concepts and setup coordination
• Exhibition layout and customer engagement flow
• Budget planning and cost coordination
• Marketing materials and product displays
• Demo products and technical samples to be showcased
• Coordinate internally with Engineering, Manufacturing, and Sales teams to determine appropriate products and technologies to showcase based on exhibition industry focus (e.g., Oil & Gas, Industrial Gas, Semiconductor, Medical, Engineering, Manufacturing, etc.).
• Ensure exhibition preparation, execution, and post-event coordination are completed professionally and within timeline.
• Assist in lead collection coordination, post-exhibition follow-up, and event outcome reporting.

7. Cross-Functional Coordination

• Act as a communication bridge between Customers, Sales, Engineering, Manufacturing, QA/QC, Procurement, Logistics, and Marketing.
• Ensure customer technical requirements and delivery expectations are clearly communicated internally.
• Coordinate effectively to ensure smooth customer experience throughout the project/order lifecycle.

8. Customer Experience & Continuous Improvement

• Maintain professional, responsive, and technically competent communication with customers.
• Gather customer feedback and recommend improvements to customer servicing and internal workflows.
• Support continuous enhancement of customer experience, coordination efficiency, and internal responsiveness.

Requirements & Qualifications

Education

• Bachelor’s Degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, Industrial Engineering, Process Engineering, or related engineering discipline.

Experience

• Minimum 3–5 years of working experience in customer engineering, technical sales support, project coordination, manufacturing coordination, engineering support, or related technical-commercial roles.
• Candidates from Oil & Gas industry are highly preferred, particularly those with exposure to:
• Process systems
• Piping systems
• Gas systems
• Technical project coordination
• Experience in industrial manufacturing, engineering products, cryogenic systems, gas industry, fabrication, pressure vessels, or technical equipment supply will be an added advantage.
• Experience in customer coordination, quotation support, delivery follow-up, warranty claims, RMA handling, or exhibition coordination is preferred.