Customer Engineer (Technical Sales & Project Coordination)

PERSOL Workforce Solutions Malaysia Sdn Bhd; Puchong; On-site; MYR 56,000 - 78,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd is seeking a Customer Engineer (Technical Sales & Project Coordination) to bridge technical sales and project delivery in a contract role. You will prepare quotations, review specifications, and coordinate with Engineering, Procurement, Manufacturing, and Costing teams to ensure successful outcomes.

The position requires a Mechanical/Industrial/Manufacturing engineering background with 3–5 years in technical sales support or project coordination, plus

Qualifications

• Bachelor's degree in Mechanical, Chemical, Manufacturing, Process, Industrial Engineering, or a related discipline.
• 3-5 years of experience in: Technical Sales Support, Customer Engineering, Project Coordination, Sales Operations, Application Engineering or Manufacturing Coordination
• Strong communication, organization, and stakeholder management skills

Responsibilities

• Technical Sales & Proposal Support: Prepare technical quotations, commercial proposals, and tender submissions.
• Review customer specifications, engineering drawings, and project requirements.
• Coordinate with Engineering, Procurement, Manufacturing, and Costing teams.
• Support technical clarification and proposal revisions throughout the sales cycle.
• Customer & Order Management: Act as the key liaison between customers and internal teams; monitor order progress and delivery commitments.
• Provide timely updates to customers on project milestones and delivery status; resolve inquiries and coordinate issue resolution.
• Customer Success & After-Sales Support: Handle warranty claims and RMA cases; coordinate investigations with Engineering, QA/QC, and Production.
• Marketing & Event Coordination: Coordinate exhibitions, events, and product demonstrations; assist with lead generation and follow-up.
• Cross-Functional Collaboration: Work with Sales, Engineering, Manufacturing, QA/QC, Procurement and Logistics to ensure requirements are met.

Skills

Technical Sales Support

Project Coordination

Customer Engineering

Stakeholder management

Communication

Education

Bachelor's Degree in Mechanical/Manufacturing/Industrial Engineering or related discipline

Job description

Customer Engineer (Technical Sales & Project Coordination)

Working Hours: Monday – Friday (8:00 AM – 5:30 PM)

Employment Type: 12-month contract with PERSOL

Salary: RM5,000 – RM7,000 (based on experience & skills) + Statutory Contributions + Leave Entitlement + Medical Coverage

What You'll Be Doing

Technical Sales & Proposal Support

Prepare technical quotations, commercial proposals, and tender submissions

Review customer specifications, engineering drawings, and project requirements

Coordinate with Engineering, Procurement, Manufacturing, and Costing teams

Support technical clarification and proposal revisions throughout the sales cycle

Customer & Order Management

Act as the key liaison between customers and internal teams

Monitor order progress, manufacturing schedules, and delivery commitments

Provide timely updates to customers on project milestones and delivery status

Resolve customer inquiries and coordinate issue resolution

Customer Success & After-Sales Support

Handle warranty claims and RMA cases professionally

Coordinate investigations with Engineering, QA/QC, and Production teams

Ensure prompt customer communication and issue closure

Build long-term customer relationships through excellent service support

Marketing & Event Coordination

Coordinate exhibitions, industry events, and trade shows

Support booth planning, logistics, marketing materials, and product demonstrations

Work with Sales and Engineering teams to showcase suitable technologies and products

Assist with event lead generation and post-event follow-up activities

Cross-Functional Collaboration

Work closely with Sales, Engineering, Manufacturing, QA/QC, Procurement, and Logistics teams

Ensure customer requirements are accurately communicated internally

Drive smooth project execution and customer satisfaction

What We're Looking For

Bachelor's Degree in Mechanical, Chemical, Manufacturing, Process, Industrial Engineering, or a related discipline

3-5 years of experience in: Technical Sales Support, Customer Engineering, Project Coordination, Sales Operations, Application Engineering or Manufacturing Coordination

Strong communication, organization, and stakeholder management skills

Customer-focused with strong follow-up and coordination capabilities

Experience from the following industries is highly preferred:

Oil & Gas

Cryogenic Systems

Process Engineering

Piping Systems

Pressure Equipment

Industrial Manufacturing

Fabrication

Ability to understand:

Technical specifications

Manufacturing processes

Commercial proposals

Why Join This Opportunity?

Exposure to advanced cryogenic and industrial engineering technologies

Work closely with Engineering, Manufacturing, Sales, and Management teams

Opportunity to participate in regional customer projects and industry exhibitions

Develop both technical and commercial skills

Excellent career progression into: Sales Engineer, Key Account Manager, Technical Business Development Engineer, Customer Success Manager OR Project Engineer