Inbound Customer Service

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency located in Kuala Lumpur is looking for Inbound Customer Service representatives. Candidates must possess a diploma with 2 years of experience or be fresh graduates. The role involves delivering excellent service via phone, addressing customer inquiries, and educating clients on company products. The position requires availability for rotational shifts and fluency in Mandarin is an advantage. The salary package includes a basic pay of up to RM4000, quarterly incentives, and yearly allowances.

Benefits

Quarterly KPI Incentive up to RM2,200

Dental/Optical yearly allowance

Qualifications

• Diploma with 2 years of working experience required.
• Fresh graduates are welcome to apply.
• Must be willing to work rotational shifts (24/7).

Responsibilities

• Deliver high standards of service on personalized phone services.
• Answer inquiries and resolve customer problems.
• Educate customers about products and services.

Skills

Customer service experience

Mandarin speaking

Rotational shift availability

Education

Diploma

Fresh Graduates

Job description

Overview

Inbound Customer Service (Basic up to RM4000 + Allowance - openforfreshgrads)

Job Openings Inbound Customer Service (Basic up to RM4000 + Allowance - openforfreshgrads)

Responsibilities

• Ensure highest standards of service delivery on personalized phone services to our customers
• Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
• Educate the customer about the products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maintain confidentiality of the customers and data at all times

Qualifications

• Diploma + 2 years of working experience
• Degree Fresh are welcome to apply
• Able to work Rotational Shift - 24/7 shift (5 or 5.5 days work)
• Able to speak in Mandarin will be an added advantage
• Willing to be based in KL
• Due to specific job requirements, we are currently limiting applications to Malaysian citizens
• Basic up to RM4000 (depending on experience)
• Quarterly KPI Incentive up to RM2,200
• Dental/Optical yearly allowance

Employer questions

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• How would you rate your English language skills?
• Do you have customer service experience?
• Have you worked in a call centre before?
• Are you available for shift work?

How to apply

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Fei Ying Lee
Senior Recruitment Consultant
WhatsApp no: [phone]