Customer Care Officer

LIM SOH & GOONTING (JOHOR BAHRU BRANCH); Iskandar Puteri; On-site; MYR 26,000 - 42,000; Full time

Job summary

LIM SOH & GOONTING (JOHOR BAHRU) is seeking a Customer Care Officer to join our Sunway Iskandar, Johor-based team. In this full-time role you will be at the forefront of our customer service operations, delivering exceptional service and building strong relationships with customers.

You will handle inquiries via phone, email, chat; provide product information; resolve issues with empathy; maintain records, and contribute to process improvements.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and problem-solving abilities.
• Fluency in Mandarin, English and Bahasa Malaysia is highly desirable.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat and other communication channels
• Provide accurate information about products and services to address customer needs and concerns
• Handle customer complaints with empathy and resolve issues in a timely and satisfactory manner
• Maintain detailed and accurate records of customer interactions and transactions in our system
• Follow company procedures and guidelines to ensure consistent service delivery
• Process customer requests, orders and returns efficiently
• Identify opportunities to enhance customer satisfaction and suggest improvements to management
• Collaborate with other team members and departments to resolve complex customer issues
• Meet or exceed performance targets and key performance indicators set by management

Skills

Communication skills

Problem solving

Multitasking

Customer service mindset

Reliability

Computer systems proficiency

Mandarin

English

Bahasa Malaysia

Tools

Customer management software

Job description

About the role

We are seeking a Customer Care Officer to join the team at LIM SOH & GOONTING (JOHOR BAHRU). This is a full-time position based in Sunway Iskandar, Johor, where you will be at the forefront of our customer service operations. As a Customer Care Officer, you will be responsible for delivering exceptional customer service and support, ensuring that every interaction reflects our commitment to excellence and customer satisfaction. This role is pivotal in building and maintaining strong relationships with our customers whilst upholding the values and reputation of our organisation.

Key responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat and other communication channels
• Provide accurate information about products and services to address customer needs and concerns
• Handle customer complaints with empathy and resolve issues in a timely and satisfactory manner
• Maintain detailed and accurate records of customer interactions and transactions in our system
• Follow company procedures and guidelines to ensure consistent service delivery
• Process customer requests, orders and returns efficiently
• Identify opportunities to enhance customer satisfaction and suggest improvements to management
• Collaborate with other team members and departments to resolve complex customer issues
• Meet or exceed performance targets and key performance indicators set by management

What we’re looking for

• Excellent communication skills, both written and verbal, with the ability to articulate clearly and professionally
• Strong problem-solving abilities and a customer-focused mindset
• Patience and empathy when dealing with customers in various situations
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with computer systems and customer management software
• A positive attitude and willingness to go the extra mile for customer satisfaction
• Reliability and punctuality with a strong work ethic
• Previous experience in a customer service role is preferred but not essential
• Fluency & Writing in Mandarin (Chinese), English and Bahasa Malaysia is highly desirable

What we offer

At LIM SOH & GOONTING (JOHOR BAHRU), we value our employees and are committed to creating a supportive and rewarding work environment. We offer competitive remuneration, opportunities for professional development and career progression within a growing organisation. Our team benefits from a collaborative workplace culture where your contributions are recognised and appreciated. We provide ongoing training to help you develop your skills and advance your career. Additionally, we offer a range of employee benefits and a healthy work-life balance to ensure your wellbeing and job satisfaction.

Our organization is especially designed for timely meeting our clients needs. Our firm is totally devoted to meeting our clients demands. Our organization is especially designed for timely meeting our clients needs. Our firm is totally devoted to meeting our clients demands.

Our organization is especially designed for timely meeting our clients needs. Our firm is totally devoted to meeting our clients demands. Our organization is especially designed for timely meeting our clients needs. Our firm is totally devoted to meeting our clients demands.

Your application will include the following questions:

• How many years' experience do you have in a Customer Service Role?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Which of the following Microsoft Office products are you experienced with?

What can I earn as a Customer Care Consultant