Bilingual Customer Care Specialist

LIM SOH & GOONTING (JOHOR BAHRU BRANCH); Iskandar Puteri; On-site; MYR 26,000 - 42,000; Full time

Job summary

LIM SOH & GOONTING (JOHOR BAHRU) is seeking a Customer Care Officer to join our Sunway Iskandar, Johor-based team. In this full-time role you will be at the forefront of our customer service operations, delivering exceptional service and building strong relationships with customers.

You will handle inquiries via phone, email, chat; provide product information; resolve issues with empathy; maintain records, and contribute to process improvements.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and problem-solving abilities.
• Fluency in Mandarin, English and Bahasa Malaysia is highly desirable.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat and other communication channels
• Provide accurate information about products and services to address customer needs and concerns
• Handle customer complaints with empathy and resolve issues in a timely and satisfactory manner
• Maintain detailed and accurate records of customer interactions and transactions in our system
• Follow company procedures and guidelines to ensure consistent service delivery
• Process customer requests, orders and returns efficiently
• Identify opportunities to enhance customer satisfaction and suggest improvements to management
• Collaborate with other team members and departments to resolve complex customer issues
• Meet or exceed performance targets and key performance indicators set by management

Skills

Communication skills

Problem solving

Multitasking

Customer service mindset

Reliability

Computer systems proficiency

Mandarin

English

Bahasa Malaysia

Tools

Customer management software

Job description

LIM SOH & GOONTING (JOHOR BAHRU) is seeking a Customer Care Officer to join our Sunway Iskandar, Johor-based team. In this full-time role you will be at the forefront of our customer service operations, delivering exceptional service and building strong relationships with customers.

You will handle inquiries via phone, email, chat; provide product information; resolve issues with empathy; maintain records, and contribute to process improvements.