Customer Care & Growth Analyst

AIA Hong Kong and Macau; Sandakan; On-site; MYR 36,000 - 54,000; Full time

Job summary

A leading insurance provider in Sandakan is seeking a Customer Centres Analyst to provide exceptional service to customers. The role involves resolving inquiries related to sales and customer service, recommending solutions, and managing complaints. Ideal candidates should possess a diploma or degree, have relevant experience, and demonstrate excellent communication and analytical skills. This position offers growth opportunities, suitable for fresh graduates eager to learn and advance their careers.

Qualifications

• Relevant experience in Customer Service or Call Centre preferred.
• Ability to handle and manage customer complaints.
• Willingness to work a flexible schedule and overtime.

Responsibilities

• Provide product and service information to customers.
• Identify upselling opportunities to increase income.
• Resolve customer claims and complaints.

Skills

Customer service excellence

Communication skills

Analytical abilities

Team player mentality

Detail orientation

Education

Diploma or Degree in any discipline

Job description

A leading insurance provider in Sandakan is seeking a Customer Centres Analyst to provide exceptional service to customers. The role involves resolving inquiries related to sales and customer service, recommending solutions, and managing complaints. Ideal candidates should possess a diploma or degree, have relevant experience, and demonstrate excellent communication and analytical skills. This position offers growth opportunities, suitable for fresh graduates eager to learn and advance their careers.