Customer Centres, Analyst (Sandakan)

AIA Hong Kong and Macau; Sandakan; On-site; MYR 36,000 - 54,000; Full time

Job summary

A leading insurance provider in Sandakan is seeking a Customer Centres Analyst to provide exceptional service to customers. The role involves resolving inquiries related to sales and customer service, recommending solutions, and managing complaints. Ideal candidates should possess a diploma or degree, have relevant experience, and demonstrate excellent communication and analytical skills. This position offers growth opportunities, suitable for fresh graduates eager to learn and advance their careers.

Qualifications

• Relevant experience in Customer Service or Call Centre preferred.
• Ability to handle and manage customer complaints.
• Willingness to work a flexible schedule and overtime.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide product and service information to customers.
• Identify upselling opportunities to increase income.
• Resolve customer claims and complaints.
• Develop initiatives to proactively inform and educate customers.

Skills

Customer service excellence

Communication skills

Analytical abilities

Team player mentality

Detail orientation

Education

Diploma or Degree in any discipline

Job description

Customer Centres, Analyst (Sandakan) page is loaded## Customer Centres, Analyst (Sandakan)locations: Sandakan, MY-AIA Malaysiatime type: Full timeposted on: Posted Todayjob requisition id: JR-63482**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.***About the Role**Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints**About the Role*** Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.* Provide product and service information to customers and to agents and business partners as appropriate.* Identify upselling opportunities to maintain and increase income streams from customer relationships.* Recommend and implement programs to support customer needs.* Resolve customer claims and complaints.* Develop initiatives to proactively inform and educate customers.* Coordinate customer survey with marketing team and develop improvement plans in response to customer survey.* May develop and deliver functional / technical training in customer service-related areas.**Minimum Requirements*** Education – Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience.* Experience – Relevant experience, preferably at least one year in Customer Service / Call Centre.* Demonstrated experience in customer service.* Passion for excellence with respect to treating and caring for customers.* Highly developed sense of integrity and commitment to customer satisfaction.* Ability to communicate clearly and professionally, both verbally and in writing.* Possess a strong work ethic and team player mentality.* Ability to handle and manage customer complaints.* Has a pleasant, patient and friendly attitude.* Strong decision making and analytical abilities.* Strong detail orientation and communication/listening skills.* Willingness to work a flexible schedule and occasional overtime when needed.* Fresh graduates are highly encouraged to apply.*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*