Customer Care Executive

BCB Berhad; Batu Pahat; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Training & development

Career progression

Job summary

BCB Berhad is seeking a Customer Care Executive in Batu Pahat, Johor. This full-time role involves handling customer inquiries across multiple channels, resolving issues efficiently and delivering exceptional service to our clients.

You will help maintain strong customer relationships and support team goals with accuracy and professionalism. The ideal candidate holds a Diploma or equivalent, has strong communication skills in Malay and English, and can multitask in a fast-paced environment.

Qualifications

• Strong communication skills and ability to interact professionally with customers
• Excellent listening and problem-solving abilities
• Patience and empathy when dealing with customer concerns
• High level of attention to detail and accuracy
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with computer systems and relevant software applications
• Willingness to learn and adapt to new processes and technologies
• Positive attitude and customer-focused mindset

Responsibilities

• Respond to customer inquiries through various channels (phone, email, chat, social media)
• Resolve customer complaints in a professional and timely manner
• Provide accurate product and service information to customers
• Process customer requests and transactions accurately
• Maintain detailed records of interactions and resolutions
• Follow policies to ensure consistent service delivery
• Identify opportunities to enhance customer satisfaction
• Escalate complex issues to supervisors when needed
• Contribute to team goals and support colleagues

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Time management

Malay & English

Education

Diploma or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a Customer Care Executive to join the customer service team at BCB Berhad. This is a full-time position based in Batu Pahat, Johor. In this role, you will be the frontline representative of our company, delivering exceptional customer service and support to our valued clients. You will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring every interaction leaves a positive impression. This position is crucial in maintaining our reputation for outstanding service and building long-term customer relationships.

Key responsibilities

• Respond to customer inquiries through various communication channels including phone, email, chat and social media


• Resolve customer complaints and issues in a professional, timely and courteous manner


• Provide accurate product and service information to customers


• Process customer requests and transactions accurately


• Maintain detailed records of customer interactions and resolutions


• Follow company policies and procedures to ensure consistent service delivery


• Identify opportunities to enhance customer satisfaction and experience


• Escalate complex issues to supervisors or appropriate departments when necessary


• Contribute to team goals and support colleagues to deliver excellent service

What we’re looking for

• Strong communication skills with the ability to interact professionally with customers and colleagues


• Excellent listening and problem-solving abilities


• Patience and empathy when dealing with customer concerns


• High level of attention to detail and accuracy


• Ability to multitask and manage time effectively in a fast-paced environment


• Proficiency with computer systems and relevant software applications


• Willingness to learn and adapt to new processes and technologies


• A positive attitude and customer-focused mindset


• Fluency in Malay and English is essential; additional languages are advantageous


• Diploma or equivalent qualification as a minimum requirement


• Previous customer service experience is preferred

What we offer

BCB Berhad is committed to supporting the professional development and wellbeing of our employees. We offer competitive remuneration packages, opportunities for career progression within the company, and a supportive work environment where your contributions are valued. We provide ongoing training and development programmes to enhance your skills and knowledge.

About us

BCB Berhad is a dynamic and growing organisation committed to delivering quality services and products to our customers. We pride ourselves on maintaining strong customer relationships and providing reliable, professional support. Our company culture emphasises teamwork, integrity and customer excellence. We are an equal opportunity employer dedicated to creating an inclusive workplace where all employees can thrive and contribute to our collective success.