Customer Care Executive

Lifecare Diagnostic Medical Centre; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Lifecare Diagnostic Medical Centre in Kuala Lumpur is hiring for a customer service-oriented role. You will onboard customers, handle inquiries across channels, and build lasting relationships to improve service quality.

Fresh graduates are encouraged to apply, with training provided. Mandarin language skills are required to liaise with Mandarin-speaking customers; the role may involve shifts, weekends, and public holidays to meet business needs.

Qualifications

• At least SPM or Diploma in any discipline.
• Fresh graduates are welcome; training will be provided.
• Service oriented with strong communication abilities across levels.

Responsibilities

• Provide customer onboarding and after sales services.
• Acknowledge and respond to inquiries promptly via walk-ins, calls, emails, and social media.
• Build sustainable relationships and gather feedback on product/service quality.
• Support sales and marketing activities.
• Seek business opportunities and explore new marketing tools to boost sales.

Skills

Customer service

Communication skills

Multichannel support

Education

SPM/ Diploma

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lifecare Diagnostic Medical Centre – Kuala Lumpur, Kuala Lumpur

No experience required

• Provide customer onboarding and after sales services.
• Acknowledge and respond to enquiry on timely basis via multiple channels (walk-in, calls, e-mails, FB and or any other social media platform).
• Build sustainable relationships and trust with customers to obtain their feedback regarding product/service quality.
• Support sale & marketing activities.
• To be actively involved in the search for business opportunity and new marketing tools to increase sales.

Job Requirements

• Possess at least SPM/ Diploma in any discipline.
• Fresh graduates are encouraged to apply, as training will be provided.
• Service oriented & strong communication skills with the ability to communicate effectively across all levels.
• Able to work on shifts, weekends and public holidays.
• Able to start work immediately will be preferred.
• Mandarin speaking required to liaise with Mandarin speaking customers.