Customer Care Assistant

OSC Orthopaedic Specialist Centre; Subang Jaya; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Training provided

Career growth opportunities

Additional leave

Maternity leave

Parental leave

Opportunities for promotion

Job summary

OSC Orthopaedic Specialist Centre in Subang Jaya is seeking a friendly Customer Care Assistant to manage frontline reception services, assist with patient registration, appointments, admissions, billing and enquiries. You will help ensure accurate patient information and charges for a smooth patient journey.

The role offers a professional healthcare environment, supportive team culture, and training provided for the right candidate. Opportunities for career growth and development are available.

Qualifications

• Diploma or degree in Communication or related field.
• Experience in customer service, healthcare, hospitality, or similar role is an advantage.
• Good communication and interpersonal skills.
• Friendly, patient, and customer-oriented.

Responsibilities

• Greet and assist patients and visitors in a friendly and professional manner.
• Register patients and ensure patient information is accurate and up to date.
• Manage appointments, admissions, discharges, and billing arrangements.
• Ensure all services and charges are captured accurately.
• Handle patient enquiries, feedback, and complaints professionally.
• Liaise with insurance providers and assist with referrals when required.
• Handle incoming calls and transfer enquiries to the appropriate department.

Skills

Customer service

Interpersonal skills

Communication

Education

Diploma or Degree in Communication

Healthcare/hospitality experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a friendly and customer-focused Customer Care Assistant to manage frontline reception services and provide a positive experience for patients and visitors. The role involves assisting with patient registration, appointments, admissions, billing, enquiries, and general customer service while ensuring accurate patient information and charges.

Key Responsibilities:

• Greet and assist patients and visitors in a friendly and professional manner.
• Register patients and ensure patient information is accurate and up to date.
• Manage appointments, admissions, discharges, and billing arrangements.
• Ensure all services and charges are captured accurately.
• Handle patient enquiries, feedback, and complaints professionally.
• Liaise with insurance providers and assist with referrals when required.
• Handle incoming calls and transfer enquiries to the appropriate department.

Requirements:

• Diploma or Degree in Communication or related field.
• Experience in customer service, healthcare, hospitality, or a similar role is an advantage.
• Good communication and interpersonal skills.
• Friendly, patient, and customer-oriented.
• Comfortable working and communicating with people.

Why Join Us?

• Opportunity to work in a professional healthcare environment.
• Supportive and collaborative team culture.
• Career growth and development opportunities.
• Training provided for the right candidate.

Job Type: Full-time

• Additional leave
• Maternity leave
• Opportunities for promotion
• Parental leave

Ability to commute/relocate:

• Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)