Patient Relations Executive

Bagan Specialist Centre Sdn. Bhd.; Seberang Perai; On-site; MYR 39,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking a dedicated customer service professional to engage with patients in a hospital setting in Penang. You will manage walk-in and telecommunication inquiries, uphold courtesy standards, and conduct ward rounds to support seamless department operations.

The role requires at least a diploma/degree in a related field, 3+ years hospital experience, and strong English/Bahasa Malaysia communication skills. This position involves a 6-day work week with on-site duties.

Qualifications

• Diploma or Degree in Nursing, Hospitality Services, Customer Service, or other related medical fields.
• Minimum 3 years of working experience in a hospital or healthcare setting with direct patient/customer interaction.
• Strong interpersonal, communication, and customer service skills.
• Ability to handle challenging situations professionally and calmly.
• Good problem-solving and decision-making abilities.
• Able to work 6 days a week.
• Proficient in spoken and written English and Bahasa Malaysia. Additional language ability will be an added advantage.

Responsibilities

• Attend to customers’ enquiries via walk-in, telephone, or other communication channels professionally and promptly.
• Deliver excellent customer service by practicing proper courtesy protocols including greetings, smile, eye contact, and appropriate communication.
• Conduct regular rounds within the hospital including wards, outpatient departments, admission/discharge areas, and Emergency Department.
• Assist in resolving patient concerns and service-related issues to ensure a smooth and positive patient experience.
• Coordinate and prioritize daily tasks to ensure efficient department operations.
• Monitor and track customer service performance metrics such as response time, issue resolution, and patient satisfaction.
• Prepare service reports and updates for management review.
• Carry out any other duties assigned by the Management from time to time.

Skills

Interpersonal skills

Communication

Customer service

English

Bahasa Malaysia

Education

Diploma or Degree in Nursing, Hospitality Services, Customer Service, or related medical field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Attend to customers’ enquiries via walk-in, telephone, or other communication channels professionally and promptly.

Deliver excellent customer service by practicing proper courtesy protocols including greetings, smile, eye contact, and appropriate communication.

Conduct regular rounds within the hospital including wards, outpatient departments, admission/discharge areas, and Emergency Department.

Assist in resolving patient concerns and service-related issues to ensure a smooth and positive patient experience.

Coordinate and prioritize daily tasks to ensure efficient department operations.

Monitor and track customer service performance metrics such as response time, issue resolution, and patient satisfaction.

Prepare service reports and updates for management review.

Carry out any other duties assigned by the Management from time to time.

Job Requirements:

Diploma or Degree in Nursing, Hospitality Services, Customer Service, or other related medical fields.

Minimum 3 years of working experience in a hospital or healthcare setting with direct patient/customer interaction.

Strong interpersonal, communication, and customer service skills.

Ability to handle challenging situations professionally and calmly.

Good problem-solving and decision-making abilities.

Able to work 6 days a week.

Proficient in spoken and written English and Bahasa Malaysia. Additional language ability will be an added advantage.