Customer Service Executive

Medisgo Sdn Bhd; Penang; On-site; MYR 22,000 - 45,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Leave

Medical Leave

Job summary

Jora Malaysia is seeking a customer-support oriented coordinator to assist Indonesian patients with hospital registration and admissions, guiding them to appointments and providing attentive support throughout visits.

Role requires multilingual fluency, strong communication, and the ability to manage WhatsApp coordination while staying on-site at the hospital. Prior customer service or healthcare exposure is advantageous.

Qualifications

• Fluent in Mandarin, Bahasa Indonesia, Bahasa Malaysia and English.

Responsibilities

• Assist Indonesian patients with hospital registration and admission procedures.
• Accompany and guide patients to their doctor appointments and consultations.
• Meet and greet patients, providing warm and attentive support throughout their visit.
• Address and resolve patient concerns and queries promptly and professionally.
• Liaise with hospital staff, doctors, and internal teams to coordinate patient care.
• Monitor and respond promptly to WhatsApp group messages for patient coordination and updates.
• Provide translation/interpretation support as needed (Bahasa Indonesia/Bahasa Malaysia/Mandarin preferred).

Skills

Multilingual

Communication

Customer service

Empathy

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fluent in Mandarin/Bahasa Indonesia/Bahasa Malaysia and English (additional languages a plus)

Comfortable with extensive walking and being on your feet for most of the day

Strong communication and interpersonal skills

Patient, empathetic, and service-oriented mindset

Able to multitask and stay responsive on WhatsApp throughout the day

Prior experience in customer service, hospitality, or healthcare is an advantage

Willing to be based on-site at the hospital

Requirement

• Look for Malaysian Only

• Fluent in Mandarin/Bahasa Indonesia/Bahasa Malaysia and English (additional languages a plus)

• Comfortable with extensive walking and being on your feet for most of the day

• Strong communication and interpersonal skills

• Patient, empathetic, and service-oriented mindset

• Able to multitask and stay responsive on WhatsApp throughout the day

• Prior experience in customer service, hospitality, or healthcare is an advantage

• Willing to be based on-site at the hospital

Responsibility

• Assist Indonesian patients with hospital registration and admission procedures

• Accompany and guide patients to their doctor appointments and consultations

• Meet and greet patients, providing warm and attentive support throughout their visit

• Address and resolve patient concerns and queries promptly and professionally

• Liaise with hospital staff, doctors, and internal teams to coordinate patient care

• Monitor and respond promptly to WhatsApp group messages for patient coordination and updates

• Provide translation/interpretation support as needed (Bahasa Indonesia/Bahasa Malaysia/Mandarin are preferred)

Benefits

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical Leave