Customer Account Manager (Contract Logistics / Manufacturing)

Talent Recruit; Penang; On-site; MYR 80,000 - 120,000; Full time

Job summary

Talent Recruit is representing a logistics and supply-chain company seeking a Customer Account Manager in Penang, Malaysia. The role involves strengthening key customer relationships, translating needs into actionable plans, and coordinating with multiple departments to meet requirements.

Responsibilities include budgeting, pricing for new products, handling inquiries and complaints, and supporting ECO implementations with project teams.

Qualifications

• Bachelor's degree required.
• Minimum 5 years in Sales, Management, Customer service, Finance, Administration, manufacturing operations or related field.
• Strong leadership and organizational skills; ability to work both independently and in a team.

Responsibilities

• Act as the key contact person to maintain strong business relationships with existing customers.
• Translate customer needs into clear deliverables for the internal team.
• Coordinate with cross-functional departments to fulfill requirements and align goals.
• Oversee administrative functions of the Client Management team.
• Prepare annual budget forecasts for management review.
• Manage customer feedback, enquiries and complaints with timely follow-up.
• Prepare pricing for new products and quarterly requirements; ensure accurate system pricing for Finance billing.

Skills

Leadership

Communication

Customer relations

Interpersonal skills

SAP/Oracle

Power BI

Excel

Education

Bachelor's degree

Tools

SAP

Oracle

Microsoft Office

Power BI

Job description

About our client:

We are representing our client, a logistics and supply-chain company, in their search for a Customer Account Manager.

Job Responsibilities:

• Act as the key contact person to maintain strong business relationships and develop professional rapport with existing customers.
• Interact with clients on a daily basis and translate customer needs and requirements into clear deliverables for the internal team.
• Work closely with cross-functional departments to ensure customer requirements are fulfilled.
• Oversee the administrative functions of the Client Management team.
• Prepare annual budget forecasts for management review.
• Communicate and coordinate with executives, department heads, and relevant stakeholders to align goals and drive improvements.
• Manage customer feedback, enquiries, and complaints, ensuring timely follow-up and resolution.
• Prepare pricing for new products and quarterly requirements, and ensure system pricing is accurate and up to date for Finance billing.
• Manage order taking and processing, and advise customers on delivery schedules and product availability.
• Work closely with the respective functional teams to ensure ECO (Engineering Change Order) implementation is carried out accordingly.
• Coordinate new customer project requirements with relevant internal team members and departments.
• Participate in internal process improvement projects.
• Prepare reports as requested by the Manager and/or customers
• Participate in new project testing together with the project team and IT.
• Determine pricing for quarterly RFQ submissions and new products.
• Identify and implement efficient formats and methods for accurate and effective reporting.

Job Requirements:

• Bachelor's degree in any fields
• Min 5 years of working experience in Sales, Management, Customer service, Finance, Administration, manufacturing operations or related field
• Goal-oriented and organized leadership
• Comfortable in both a leadership and team player role.
• Good interpersonal skills and communication with all levels of management
• Knowledge in SAP/Oracle will be an advantage.
• Working knowledge of various computer programs – Word, Excel, Powerpoint, Power BI, etc
• Lean and Kazen practitioner

Other info:

• Working hours = Mon to Fri (8am to 5pm)
• Permanent role

Only shortlisted candidates will be notified.