CRM Support Analyst: Salesforce, Pricing & Quoting

Career Wise; Penang; On-site; MYR 40,000 - 55,000; Full time

Job summary

A technology consulting firm located in Penang, Malaysia is seeking a dedicated support professional for CRM applications like Salesforce. You'll provide user support, manage application functionality, and handle data clean-up initiatives. The ideal candidate should have at least one year’s experience supporting CRM applications and an Honors Degree in IT or related fields. Strong communication and interpersonal skills are essential, and the role requires the ability to work collaboratively in a fast-paced environment.

Qualifications

• Minimum 1 year experience supporting CRM applications.
• User-level experience with Microsoft tools.
• Software testing experience is required.

Responsibilities

• Provide user support for Salesforce and ModelN applications.
• Manage helpdesk trouble ticket queues and reporting.
• Participate in system release testing for new modules.

Skills

Salesforce support

Data Analytics

Communication skills

Interpersonal skills

Team collaboration

Education

Honors Degree in IT/Business Information Systems/Data Analytics

Tools

Microsoft Office

Salesforce Lightning

Einstein Reports

Job description

A technology consulting firm located in Penang, Malaysia is seeking a dedicated support professional for CRM applications like Salesforce. You'll provide user support, manage application functionality, and handle data clean-up initiatives. The ideal candidate should have at least one year’s experience supporting CRM applications and an Honors Degree in IT or related fields. Strong communication and interpersonal skills are essential, and the role requires the ability to work collaboratively in a fast-paced environment.