CRM Solutions & Support Analyst (Hybrid)

Career Wise; Bayan Lepas; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A leading consulting firm in Penang is seeking a CRM Support Analyst to provide support and user access for Salesforce applications. The role involves managing helpdesk tickets, creating documentation, and participating in cross-functional initiatives. Candidates must have an Honors Degree in IT or related fields and at least 1 year of experience with CRM systems like Salesforce. Excellent communication and teamwork skills are essential for success in this collaborative environment.

Qualifications

• Minimum 1 year experience supporting CRM applications.
• User-level experience with Microsoft tools required.
• Ability to effectively manage multiple assignments.

Responsibilities

• Provide user support for Salesforce and ModelN applications.
• Manage helpdesk trouble ticket queues and reporting.
• Create and maintain user documentation.

Skills

Salesforce support

Communication skills

User-level Microsoft tools

Interpersonal skills

Software testing

Education

Honors Degree in IT/Business Information Systems/Data Analytics

Tools

Salesforce

Oracle Siebel

Microsoft CRM Dynamics

SAP

Job description

A leading consulting firm in Penang is seeking a CRM Support Analyst to provide support and user access for Salesforce applications. The role involves managing helpdesk tickets, creating documentation, and participating in cross-functional initiatives. Candidates must have an Honors Degree in IT or related fields and at least 1 year of experience with CRM systems like Salesforce. Excellent communication and teamwork skills are essential for success in this collaborative environment.