Salesforce Admin & Developer: CRM Automation & Insights

Taylor's Education Group; Subang Jaya; On-site; MYR 65,000 - 95,000; Full time

Job summary

Taylor's Education Group in Malaysia seeks a Salesforce CRM Specialist (Admin & Development) to manage day-to-day administration, development, and CRM improvements across the organization. You will collaborate with stakeholders to streamline processes and ensure Salesforce reliability.

The role emphasizes governance, data integrity, and efficient user experiences, with responsibilities spanning automation, reporting, and integrations to support Marketing and Recruitment operations.

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• 2–5 years of hands-on Salesforce administration and/or development.
• Experience supporting business users in a ticket-based environment.
• Experience with reporting, dashboards, and data management in Salesforce.
• Exposure to integrations or connected systems (APIs) is preferred.
• Experience with marketing, recruitment, or sales operations workflows is preferred.

Responsibilities

• Manage end-to-end Salesforce administration and operational support with SLA-driven requests.
• Develop and maintain Salesforce solutions using Apex and Flow.
• Translate business requirements into effective system solutions and manage expectations.
• Support campaign execution and CRM processes, including lead and data flow.
• Design, build, and maintain Salesforce reports and dashboards for decision making.
• Manage integrations between Salesforce and connected platforms and monitor data consistency.
• Support release management, UAT, deployment, and maintain proper documentation.
• Monitor system health and troubleshoot issues to ensure stability.
• Perform data cleansing and deduplication to maintain data integrity.

Skills

Salesforce Admin

Salesforce Development

Reporting & Dashboards

Data Management

APIs & Integrations

Education

Bachelor's degree in CS/IT

Tools

Apex

Flow

Salesforce Platform

Job description

Taylor's Education Group in Malaysia seeks a Salesforce CRM Specialist (Admin & Development) to manage day-to-day administration, development, and CRM improvements across the organization. You will collaborate with stakeholders to streamline processes and ensure Salesforce reliability.

The role emphasizes governance, data integrity, and efficient user experiences, with responsibilities spanning automation, reporting, and integrations to support Marketing and Recruitment operations.