E-Commerce Credit & Collections Specialist

Prospect Workforce Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Performance incentive

Job summary

Prospect Workforce Solution Sdn Bhd is hiring a Credit & Collections Executive (E-commerce) in Malaysia. You will handle inbound and outbound collection calls for overdue accounts and negotiate payment arrangements via calls, email, and SMS.

The role requires 1–2 years in debt collection, a diploma or bachelor’s in a related field, and good English communication. Prior auto-dialer experience and proficiency with Microsoft Office are essential.

Qualifications

• Diploma/Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.
• 1–2 years of experience in debt collection or a related field.
• Good command of English and/or the required native language, both written and spoken.
• Experience using an auto-dialer telephone system is required.
• Proficient in Microsoft Office and basic computer applications.
• Good negotiation and communication skills.
• Able to handle pressure and work in a fast-paced environment.
• Self-driven, well-organised, detail-oriented, and proactive.
• High level of integrity and professionalism.

Responsibilities

• Handle inbound and outbound collection calls for overdue accounts.
• Negotiate payment arrangements with customers via calls, email, and SMS.
• Handle customer complaints professionally and elevate issues when necessary.
• Maintain accurate collection records and prepare daily performance reports.
• Ensure all collection activities comply with company policies and regulations.
• Perform other duties assigned by the supervisor.

Skills

Debt collection

Negotiation

Communication

Self-motivation

Education

Finance/Accounting degree

Tools

Auto-dialer

Microsoft Office

Silverlake

AS400

Job description

Prospect Workforce Solution Sdn Bhd is hiring a Credit & Collections Executive (E-commerce) in Malaysia. You will handle inbound and outbound collection calls for overdue accounts and negotiate payment arrangements via calls, email, and SMS.

The role requires 1–2 years in debt collection, a diploma or bachelor’s in a related field, and good English communication. Prior auto-dialer experience and proficiency with Microsoft Office are essential.