Senior Credit Control Executive

Macro Success Sdn Bhd; Kuala Lumpur; On-site; MYR 54,000 - 80,000; Full time

Job summary

Macro Success Sdn Bhd in Kuala Lumpur is seeking a proactive Credit Control professional to manage collections and maintain client relationships. You will prepare monthly collection reports and track due dates, ensuring timely payments from business clients.

The role requires strong communication skills, attention to detail, and proficiency in Excel/Google Sheets, with the ability to handle confidential financial information and coordinate with lawyers when needed.

Qualifications

• Minimum 2-5 years of experience in credit control, collection, banking, finance, loan operations, debt recovery, client servicing, or related fields.
• Presentable, professional, and confident in dealing with business owners, corporate clients, and high-net-worth individuals.
• Strong communication and follow-up skills.
• Able to be polite, tactful, and firm when handling payment matters.
• Strong attention to detail and able to track due dates, payment status, overdue accounts, and client commitments.
• Able to handle sensitive financial and client information confidentially.
• Proficient in Microsoft Excel, Word, Google Sheets, and basic reporting.

Responsibilities

• Prepare monthly collection reports on pending, collected, overdue, and outstanding accounts.
• Track repayment due dates and follow up with clients before and after payment deadlines.
• Communicate with clients professionally on repayment status, payment arrangements, and overdue matters.
• Handle collection matters tactfully while maintaining good client relationships.
• Calculate outstanding balances, overdue amounts, and penalty charges based on approved terms.
• Prepare and coordinate payment reminders, overdue notices, formal letters, and related follow-up documents.
• Liaise with lawyers on overdue accounts, demand letters, and recovery matters when required.
• Keep proper records of all client follow-ups, payment commitments, reminders, letters, and collection actions.
• Update management regularly on repayment status, overdue accounts, client issues, and next action steps.
• Assist with basic documentation tracking related to client accounts, repayment records, and collection files.
• Arrange client meetings, coffee sessions, or meals where appropriate for relationship-based follow-up.

Skills

Credit control

Client servicing

Communication

Professionalism

Attention to detail

Confidentiality

Reporting

Tools

Microsoft Excel

Microsoft Word

Google Sheets

Job description

- Prepare monthly collection reports on pending, collected, overdue, and outstanding accounts.

- Track repayment due dates and follow up with clients before and after payment deadlines.

- Communicate with clients professionally on repayment status, payment arrangements, and overdue matters.

- Handle collection matters tactfully while maintaining good client relationships.

- Calculate outstanding balances, overdue amounts, and penalty charges based on approved terms.

- Prepare and coordinate payment reminders, overdue notices, formal letters, and related follow-up documents.

- Liaise with lawyers on overdue accounts, demand letters, and recovery matters when required.

- Keep proper records of all client follow-ups, payment commitments, reminders, letters, and collection actions.

- Update management regularly on repayment status, overdue accounts, client issues, and next action steps.

- Assist with basic documentation tracking related to client accounts, repayment records, and collection files.

- Arrange client meetings, coffee sessions, or meals where appropriate for relationship-based follow-up.

Requirements

- Minimum 2-5 years of experience in credit control, collection, banking, finance, loan operations, debt recovery, client servicing, or related fields.

- Presentable, professional, and confident in dealing with business owners, corporate clients, and high-net-worth individuals.

- Strong communication and follow-up skills.

- Able to be polite, tactful, and firm when handling payment matters.

- Strong attention to detail and able to track due dates, payment status, overdue accounts, and client commitments.

- Able to handle sensitive financial and client information confidentially.

- Proficient in Microsoft Excel, Word, Google Sheets, and basic reporting.

- Able to communicate in English, Bahasa Malaysia, and Mandarin will be an advantage.