Credit Recovery Executive (Hire Purchase)

Elabram Systems Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 33,000; Full time

Benefits offered by this job

Phone allowance

Medical claim

Performance incentives

Job summary

Elabram Systems Sdn Bhd in Kuala Lumpur is seeking a Credit Recovery Executive (Hire Purchase) to manage outbound collection activities for customers with outstanding payments. You will negotiate payment arrangements and follow up on debts to protect revenue.

The role requires 1–2 years in collections, strong communication and negotiation skills, and fluency in Bahasa Malaysia and English. Working hours are 9AM–6PM, with occasional weekend or after-hours campaigns.

Qualifications

• 1–2 years of experience in collections or call centre operations.
• Experience in hire purchase or auto financing collections is an advantage.
• Strong communication and negotiation skills.
• Able to work in a target-driven environment.

Responsibilities

• Make outbound calls to delinquent customers and meet targets.
• Negotiate payment arrangements and track promises.
• Follow up on broken promises via calls, SMS, and WhatsApp.
• Maintain accurate records of payments and statuses in the system.
• Escalate high-risk cases to senior staff when needed.
• Attend weekend or after-hours campaigns when required.

Skills

Negotiation

Communication

Customer Service

Bahasa Malaysia

English

Tools

CRM software

Job description

Credit Recovery Executive (Hire Purchase)

Contract Duration: 6 Months (Renewable, chance to be converted to permanent)

Working Hours: Monday - Friday, 9AM - 6PM

Job Description

We are looking for a Credit Recovery Executive/Collection Officer to join our team and manage outbound collection activities for customers with outstanding payments. If you have strong communication and negotiation skills and are comfortable speaking with customers regarding payment arrangements, we’d love to hear from you!

Key Responsibilities

Make outbound calls to delinquent customers according to assigned portfolios and achieve daily call and contact targets.

Communicate with customers regarding outstanding payments and negotiate suitable payment arrangements, PTP (Promise-to-Pay) commitments, and repayment plans.

Follow up on broken payment promises and outstanding accounts via phone calls, SMS, and WhatsApp.

Maintain accurate records of customer contact details, payment status, and collection activities in the system.

Escalate high-risk or complex cases to senior team members for further action, including potential repossession or legal referral.

Process and verify incoming payments, settlement enquiries, and early settlement calculations.

Participate in weekend, after-hours, and special collection campaigns when required.

Requirements

Minimum 1-2 years of experience in collections, customer service, or call centre operations.

Experience in hire purchase or auto financing collections is an added advantage.

Strong communication, negotiation, and interpersonal skills.

Comfortable handling difficult conversations and engaging customers professionally.

Ability to work in a target-driven environment with a positive attitude.

Proficient in Bahasa Malaysia and English. Additional languages are an advantage.

Willing to participate in weekend or after-hours calling programmes when required.

Salary Package

Basic Salary: RM 2,500 - RM 3,000

Performance Incentives : Up to RM 4,000 (Depending on work performance)

Phone Allowance: RM 50 per month

Medical Claim: RM 50 per month