Credit & Collections Executive (E-commerce) - Up to RM3000

Prospect Workforce Solution; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Job summary

Prospect Workforce Solution in Malaysia is seeking a Credit & Collections Executive (E‑commerce) to manage overdue accounts, negotiate payment plans, and maintain accurate records. You will handle inbound and outbound calls, emails, and SMS while ensuring compliance with policies.

The role requires 1–2 years in debt collection, a relevant diploma/degree, and proficiency in MS Office. Strong negotiation, communication skills, and the ability to work under pressure are essential.

Qualifications

• Diploma/Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.
• 1–2 years of experience in debt collection or a related field.
• Good command of English and/or the required native language, both written and spoken.
• Experience using an auto-dialer telephone system is required.
• Proficient in Microsoft Office and basic computer applications.
• Good negotiation and communication skills.
• Able to handle pressure and work in a fast-paced environment.
• Self-driven, well-organised, detail-oriented, and proactive.
• High level of integrity and professionalism.

Responsibilities

• Handle inbound and outbound collection calls for overdue accounts.
• Negotiate payment arrangements with customers via calls, email, and SMS.
• Handle customer complaints professionally and escape issues when necessary.
• Maintain accurate collection records and prepare daily performance reports.
• Ensure all collection activities comply with company policies and regulations.
• Perform other duties assigned by the supervisor.

Skills

Negotiation

Communication

Pressure handling

Education

Diploma/Bachelor’s Degree in Finance, Accounting, Business Administration, or related field

Tools

Auto-dialer

MS Office

AS400 familiarity

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Credit & Collections Executive (E-commerce) - Up to RM3000

Handle inbound and outbound collection calls for overdue accounts.

Negotiate payment arrangements with customers via calls, email, and SMS.

Handle customer complaints professionally and escape issues when necessary.

Maintain accurate collection records and prepare daily performance reports.

Ensure all collection activities comply with company policies and regulations.

Perform other duties assigned by the supervisor.

Job Requirements :

Diploma/Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.

1–2 years of experience in debt collection or a related field.

Good command of English and/or the required native language, both written and spoken.

Experience using an auto-dialer telephone system is required.

Proficient in Microsoft Office and basic computer applications.

Good negotiation and communication skills.

Able to handle pressure and work in a fast-paced environment.

Self-driven, well-organised, detail-oriented, and proactive.

High level of integrity and professionalism.

Advantage Requirements :

Familiarity with core banking systems (e.g. Silverlake, AS400)

Exposure to payment processing systems and workflow tools

Technical skills or familiarity with productivity / automation tools (e.g. advanced Excel, VBA, etc.)

Working Days : Monday - Friday

Salary : up to RM 3000

Performance Incentive: up to RM 1000 (depending on performance & KPI)

Industry : E-Commerce

Available to start immediately

Contract Duration : 1 Year (view to extension and absorption into permanent subject to approval & vacancy)