Credit Collection & Recovery Officer

BPO SDN BHD; Malacca City; On-site; MYR 33,000 - 47,000; Full time

Job summary

We are seeking a Customer Service Executive based in Melaka for BPO SDN BHD. You will contact customers, manage repayment communications, and maintain accurate records of all interactions. The role focuses on follow-ups via phone and WhatsApp to drive timely repayments and resolve payment issues.

Proficiency in English and Bahasa Melayu is required, with Mandarin a plus. You should be patient, detail-oriented, and comfortable handling inquiries.

Qualifications

• Able to communicate in English and Bahasa Melayu.
• Good communication skills and patience when handling customers.
• Familiar with WhatsApp and basic computer applications.
• Responsible and detail-oriented.
• Comfortable contacting customers via phone and WhatsApp.
• Previous customer service or telephone follow-up experience is an advantage.
• Mandarin proficiency is an advantage but is not required.
• Candidates who are available to start immediately will be prioritised.

Responsibilities

• Contact customers via phone calls and WhatsApp to follow up on outstanding payments and overdue accounts.
• Send payment reminders and assist customers with repayment arrangements.
• Follow up with customers on their promised repayment dates and payment commitments.
• Monitor customer accounts and ensure timely follow-up on outstanding payments.
• Handle customer enquiries and resolve payment-related issues professionally.
• Maintain accurate records of customer communications, payment updates and follow-up activities.
• Monitor daily work progress and achieve assigned individual or team performance targets.
• Work closely with team members and management to improve recovery performance and collection results.
• Identify challenges in payment follow-ups and provide suitable solutions to improve recovery rates.
• Ensure all customer interactions are handled professionally and in accordance with company policies and procedures.

Skills

English communication

Bahasa Melayu communication

Patience

Attention to detail

WhatsApp proficiency

Phone follow-up

Start immediately

Customer service

Tools

WhatsApp

Job description

This is a Customer Service Executive position based in Melaka. You will be responsible for contacting customers, managing repayment communications, and maintaining accurate records of all customer interactions.

Key responsibilities

Contact customers via phone calls and WhatsApp to follow up on outstanding payments and overdue accounts.

Send payment reminders and assist customers with repayment arrangements.

Follow up with customers on their promised repayment dates and payment commitments.

Monitor customer accounts and ensure timely follow-up on outstanding payments.

Handle customer enquiries and resolve payment-related issues professionally.

Maintain accurate records of customer communications, payment updates and follow-up activities.

Monitor daily work progress and achieve assigned individual or team performance targets.

Work closely with team members and management to improve recovery performance and collection results.

Identify challenges in payment follow-ups and provide suitable solutions to improve recovery rates.

Ensure all customer interactions are handled professionally and in accordance with company policies and procedures.

About you

Able to communicate in English and Bahasa Melayu

Good communication skills and patience when handling customers

Familiar with WhatsApp and basic computer applications

Responsible and detail-oriented

Comfortable contacting customers via phone and WhatsApp

Previous customer service or telephone follow-up experience is an advantage

Mandarin proficiency is an advantage but is not required

Candidates who are available to start immediately will be prioritised.