Customer Service & Collections Executive

WERENT TECHNOLOGY SDN. BHD.; Kuala Lumpur; Hybrid; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Competitive salary and benefits

Structured training on products and CS

Career development opportunities

Job summary

WERENT TECHNOLOGY SDN. BHD. is seeking a Mandarin-speaking Customer Service & Collections Executive to support customers and retail operations in Malaysia.

The role will be based between our office and retail outlet, handling customer communication, payment follow-ups, service coordination and daily operational support. You will communicate via WhatsApp and phone, explain rental plans, payment schedules, and documents, follow up on applications and overdue accounts, and coordinate with internal

Qualifications

• Mandarin-speaking ability is essential and professional communication in English or Bahasa Malaysia is a plus.
• Experience in customer service, collections, retail operations or call-centre work is preferred.
• Proficient with Excel/Google Sheets and customer management systems.
• High attention to detail and ability to keep records accurate and confidential.
• Willingness to work at both office and retail outlet as required.

Responsibilities

• Communicate with customers via WhatsApp and phone, delivering clear information.
• Explain rental plans, payment schedules and required documents.
• Follow up on applications, approvals, deposits, deliveries and issues.
• Contact customers about upcoming payments and overdue accounts professionally.
• Record conversations, promises and collection outcomes accurately.
• Coordinate with internal teams to resolve customer complaints.
• Work with retail outlets, delivery and recovery teams to support operations.
• Assist with daily administrative tasks and data entry.
• Maintain customer privacy and escalate high-risk cases as needed.

Skills

Mandarin/Cantonese/Chinese language

Customer service

Payment follow-ups

Communication skills

Excel / Google Sheets

CRM systems

Attention to detail

Confidentiality

Tools

Excel

Google Sheets

customer management systems

Job description

Customer Service & Collections Executive

WERENT TECHNOLOGY SDN. BHD. is a fast-growing Malaysian technology company offering digital device rental services for smartphones, tablets and laptops. We serve individual users and small and medium-sized business merchants through flexible rental and rent-to-own solutions.

We are looking for a Mandarin-speaking Customer Service & Collections Executive to support our customers and retail operations. This role will be based between our office and retail outlet, handling customer communication, payment follow-up, service coordination and daily operational support.

Key Responsibilities

Communicate with customers through WhatsApp, phone calls and other communication channels.

Provide clear explanations about rental plans, payment schedules, required documents, delivery and device collection.

Follow up on pending applications, approvals, deposits, deliveries and customer issues.

Contact customers regarding upcoming payments and overdue accounts in a professional and respectful manner.

Record customer conversations, payment promises, follow-up status and collection outcomes accurately.

Handle customer complaints and coordinate with internal teams to resolve issues.

Coordinate with retail outlets, delivery teams, operations and device recovery teams.

Support customer registration, document checking and basic data entry.

Assist with daily administrative work at the office and retail outlet.

Protect customer information and maintain strict confidentiality.

Escalate high-risk, repeated overdue or unresolved cases to the supervisor according to company procedures.

Requirements

Able to speak and communicate professionally in Mandarin / Chinese.

Able to communicate in English or Bahasa Malaysia; additional language skills are an advantage.

Previous experience in customer service, telesales, collections, retail operations, leasing, financing or call-centre work is preferred.

Comfortable communicating with customers through phone calls and WhatsApp.

Patient, responsible and confident when following up with customers about payments.

Able to handle difficult conversations calmly and professionally.

Basic computer skills and familiarity with Excel, Google Sheets or customer management systems.

Good attention to detail and accurate record-keeping skills.

Willing to work at both the office and retail outlet when required.

Able to work independently and follow up on assigned cases until completion.

Malaysian citizen or valid right to work in Malaysia.

Key Performance Indicators

Customer response and follow-up completion rate.

Customer issue resolution time.

Accuracy of customer and payment records.

Successful payment follow-up and promise-to-pay completion rate.

Compliance with customer privacy and internal collection procedures.

What We Offer

Opportunity to join a fast-growing Malaysian technology company.

Exposure to digital device rental, fintech-related operations and customer management.

Structured training on products, customer service and payment follow-up procedures.

Career development opportunities as the business grows.

Competitive salary and benefits based on experience.