Customer Service Executive

BPO SDN BHD; Subang Jaya; On-site; MYR 56,000 - 112,000; Full time

Benefits offered by this job

EPF / SOCSO / EIS

Training Provided

Joining Incentive

Referral Reward

Job summary

BPO SDN BHD in Malaysia is seeking a committed payments follow-up agent to contact customers via phone and WhatsApp to collect outstanding payments. The role offers 5- or 6-day weeks with rotational off and leave, and training is provided.

Fluency in Bahasa Melayu, English, and Bahasa Cina is preferred; English and Bahasa Melayu are acceptable. Full-time position with incentives and referral rewards available.

Qualifications

• Prior customer service or call follow-up experience is preferred.
• Good communication skills and patience.
• Able to speak Bahasa Cina, English and Bahasa Melayu. English and Bahasa Melayu acceptable.

Responsibilities

• Contact customers via phone calls and WhatsApp to follow up on payments.
• Send payment reminders and assist repayment arrangements.
• Follow up on promised repayment dates and payment commitments.
• Monitor accounts and ensure timely follow-up on outstanding payments.
• Handle inquiries and resolve payment-related issues professionally.
• Maintain records of communications, payment updates and follow-up activities.
• Monitor daily work progress and achieve assigned targets.
• Work with team to improve recovery performance and collect results.
• Identify challenges in follow-ups and provide solutions to improve recovery rates.
• Ensure all interactions comply with company policies and procedures.

Skills

Bahasa Melayu

Bahasa Cina

English

Communication skills

Phone calls

Tools

WhatsApp

Basic computer skills

Job description

**After confirmation, the average monthly salary will be RM5,000–RM10,000. Higher performers can earn more based on their performance.

Working days：5-days or 6-days per week ( Rotational OFF & Leave )

Contact customers via phone calls and WhatsApp to follow up on outstanding payments and overdue accounts.

Send payment reminders and assist customers with repayment arrangements.

Follow up with customers on their promised repayment dates and payment commitments.

Monitor customer accounts and ensure timely follow-up on outstanding payments.

Handle customer enquiries and resolve payment-related issues professionally.

Maintain accurate records of customer communications, payment updates and follow-up activities.

Monitor daily work progress and achieve assigned individual or team performance targets.

Work closely with team members and management to improve recovery performance and collection results.

Identify challenges in payment follow-ups and provide suitable solutions to improve recovery rates.

Ensure all customer interactions are handled professionally and in accordance with company policies and procedures.

- Able to speak Bahasa Cina, English and Bahasa Melayu.Only English and Bahasa Melayu also acceptable

- Good communication skills and patience

- Proficient in using WhatsApp and basic computer skills

- Prior customer service or call follow-up experience is preferred

- Responsible and detail-oriented

- Willing to contact customers via phone and WhatsApp

- Candidates who are available to start immediately will be given priority

- Full-time position – candidates with no prior work experience are welcome to apply.

- Internship candidates are also welcome.

- EPF / SOCSO / EIS

- Training Provided

- Joining Incentive

- Referral Reward