CQE Senior Engineer

Altum Precision; Kulai; On-site; MYR 90,000 - 150,000; Full time

Job summary

Altum Precision in Kulai, Johor, Malaysia is seeking a Senior Engineer, Customer Quality Engineering (CQE). You will serve as the primary interface between the company and customers, handling complaints, audits, and quality performance improvements while ensuring compliance with IATF 16949, ISO standards, and regulatory requirements.

You will lead cross-functional teams in root cause analysis, develop robust corrective actions, and drive customer-focused quality initiatives across new product

Qualifications

• Primary quality interface between the company and customers.
• Ensures compliance with IATF 16949, ISO standards and regulatory requirements.
• Drives corrective and preventive actions and customer satisfaction.

Responsibilities

• Act as the primary contact for all customer quality matters.
• Lead investigations and resolutions of customer complaints and returns.
• Coordinate cross-functional teams for root cause analysis and corrective actions.
• Prepare and close audit findings and ensure timely actions.
• Support APQP activities and customer program launches.
• Monitor customer quality performance indicators and drive improvements.
• Coordinate product/process verifications and escalate risks.

Skills

Quality management

Root cause analysis

8D problem solving

Cross-functional collaboration

Audit coordination

CSR awareness

IATF16949 & ISO knowledge

Tools

QMS

APQP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To serve as the primary quality interface between the Company and its customers, ensuring customer quality requirements are effectively managed and fulfilled. The Senior Engineer, Customer Quality Engineering (CQE) is responsible for handling customer complaints, quality issues, corrective actions, customer audits, quality performance monitoring, and customer satisfaction improvement initiatives while ensuring compliance with customer-specific requirements, IATF 16949, ISO standards, and applicable regulatory requirements.

Key ResponsibilitiesCustomer Quality Management

• Act as the primary contact person for all customer quality-related matters.
• Establish and maintain strong working relationships with customers regarding quality performance and expectations.
• Ensure customer requirements are effectively communicated and implemented throughout the organization.
• Review and deploy Customer Specific Requirements (CSR) to relevant departments.
• Drive customer satisfaction improvement initiatives.

Customer Complaint Management

• Lead investigation and resolution of customer complaints, returns, warranty claims, field failures, and quality concerns.
• Coordinate cross-functional teams to perform root cause analysis and implement corrective actions.
• Ensure containment actions are established immediately upon receipt of customer complaints.
• Prepare and submit customer-required reports including:
• 8D Reports
• Corrective Action Reports
• Root Cause Analysis Reports
• Quality Improvement Reports
• Monitor effectiveness of corrective and preventive actions implemented.
• Ensure all customer complaints are closed within stipulated customer timelines.

Root Cause Analysis & Problem Solving

• Lead structured problem-solving activities using methodologies such as:
• 8D
• Why-Why Analysis
• Fishbone Diagram
• Is/Is Not Analysis
• Fault Tree Analysis
• PDCA
• Facilitate cross-functional teams in identifying root causes and developing robust corrective actions.
• Verify effectiveness of implemented solutions through data analysis and audits.
• Drive elimination of recurring quality issues through systemic improvements.

Customer Audit Management

• Coordinate and support all customer audits and customer assessments.
• Prepare audit documentation, records, evidence, and presentations for customer review.
• Lead closure of audit findings and observations.
• Monitor audit action plans and ensure timely completion.
• Facilitate customer visits and quality reviews.

New Product & Change Management Support

• Participate in APQP activities and customer program launches.
• Review customer quality requirements during new product introduction.
• Support customer approval processes including:
• PPAP Submission
• Initial Sample Submission
• Product Qualification
• Customer Validation Requirements
• Ensure quality risks are identified and mitigated during product and process changes.
• Review customer engineering changes and coordinate quality-related implementation activities.

Quality Performance Monitoring

• Monitor customer quality performance indicators including:
• Customer PPM
• Customer Complaints
• Warranty Issues
• Quality Cost
• Customer Scorecards
• Analyze trends and propose improvement initiatives.
• Prepare customer performance reports for management review.
• Drive improvement programs to achieve customer targets.

Internal Coordination

• Work closely with Production, Engineering, Manufacturing, Supply Chain, SQE and QMS teams to resolve quality issues.
• Ensure containment actions and corrective actions are effectively implemented across departments.
• Coordinate product and process verification activities when quality issues arise.
• Escalate significant customer risks to management.

Supplier & Subcontractor Quality Support

• Work with Supplier Quality Engineering (SQE) and suppliers on issues affecting customer quality performance.
• Participate in supplier corrective action verification when necessary.
• Support supplier audits related to customer complaints and quality concerns.

Customer Requirement Compliance

• Ensure compliance with:
• IATF 16949
• ISO 9001
• Customer Specific Requirements (CSR)
• AIAG Core Tools
• Applicable regulatory requirements
• Maintain customer-required quality documentation and records.
• Ensure timely submission of customer quality reports and requests.
• Drive customer-focused improvement projects.
• Lead initiatives to reduce customer complaints and customer PPM.
• Benchmark customer quality best practices and implement improvement opportunities.
• Support Lean Manufacturing and Continuous Improvement initiatives.