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To lead, maintain, and continuously improve the organization's Quality Management System (QMS) and compliance management systems to ensure conformity with customer, statutory, regulatory, industry, and certification requirements. The role is responsible for coordinating and managing all internal, external, customer, certification, regulatory, and social compliance audits, as well as driving corrective and preventive actions across the organization.
Key ResponsibilitiesQuality Management System (QMS)
- Maintain, administer and continually improve the company's Quality Management System.
- Ensure compliance with applicable standards including but not limited to:
- IATF 16949
- ISO 9001
- ISO 14001
- ISO 45001
- Responsible Business Alliance (RBA)
- Customer Specific Requirements (CSR)
- Any other certification, statutory or customer requirements adopted by the Company.
- Manage QMS documentation, procedures, work instructions, forms and records.
- Establish document control mechanisms and ensure revision controls are effectively implemented.
- Monitor system effectiveness through KPIs, management reviews and continual improvement activities.
- Facilitate risk assessments and ensure risks and opportunities are identified and addressed.
Audit Management
- Plan, coordinate and lead:
- Internal audits
- Layered Process Audits (LPA)
- Certification body audits
- Government and regulatory audits
- Develop annual audit schedules and ensure timely execution.
- Act as primary audit coordinator during external and customer audits.
- Ensure audit findings are appropriately documented, communicated and closed within agreed timelines.
- Monitor effectiveness of corrective actions arising from audit findings.
Compliance & Regulatory Management
- Monitor changes in applicable regulations, standards and customer requirements.
- Ensure company policies, procedures and practices remain compliant with relevant standards and legal requirements.
- Coordinate compliance assessments and gap analyses.
- Lead certification renewal activities and surveillance audits.
Corrective & Preventive Action (CAPA)
- Facilitate root cause analysis using appropriate problem-solving methodologies.
- Drive closure of corrective and preventive actions through cross-functional teams.
- Track effectiveness of implemented actions and ensure sustainable solutions.
- Analyze recurring issues and recommend systemic improvements.
Management Review
- Organize and coordinate Management Review Meetings.
- Prepare management review reports and performance dashboards.
- Monitor effectiveness of decisions and action items arising from management reviews.
- Serve as the focal point for quality system-related inquiries from customers and certification bodies.
- Respond to customer compliance requirements and audit questionnaires.
- Support customer visits, assessments and compliance reviews.
- Conduct QMS, IATF, ISO and RBA awareness training programs.
- Develop internal auditors and process owners.
- Promote quality culture and compliance awareness throughout the organization.
- Lead quality system improvement projects.
- Drive Lean, Kaizen and continuous improvement initiatives related to system effectiveness.
- Benchmark best practices and recommend improvements to strengthen organizational performance.
Data Analysis & Reporting
- Monitor and analyze quality system metrics.
- Prepare periodic reports on audit performance, CAPA status, compliance status and quality objectives.
- Present findings and recommendations to management.