Corporate Banking Support Specialist

AmBank; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

AmBank is seeking a customer service professional to handle inbound calls and emails from corporate and SME customers in KL. You will perform outbound follow-ups, troubleshoot service activations, and provide accurate information on bank products and services.

The role requires a recognized degree in any discipline, 1 year of contact centre experience preferred, and the ability to work shifts across multiple locations. English and Bahasa Malaysia are required, Mandarin is a plus.

Qualifications

• Customer service orientation is essential.
• Ability to work in shift hours and rotation.
• Fluency in English and Bahasa Malaysia; Mandarin an advantage.

Responsibilities

• Handle incoming calls and email inquiries from Corporate and SME customers.
• Perform outbound calls for follow ups, troubleshooting and service activation.
• Provide accurate information about bank products and services.
• Assist customers on financial and non-financial requests.
• Resolve issues to ensure customer satisfaction.
• Collaborate with internal units to resolve customer issues.
• Maintain complete records of customer interactions.
• Adhere to procedures and protect customer data.

Skills

Customer service

Team player

Analytical thinking

Problem solving

Education

Bachelor’s degree in any discipline

Job description

AmBank is seeking a customer service professional to handle inbound calls and emails from corporate and SME customers in KL. You will perform outbound follow-ups, troubleshoot service activations, and provide accurate information on bank products and services.

The role requires a recognized degree in any discipline, 1 year of contact centre experience preferred, and the ability to work shifts across multiple locations. English and Bahasa Malaysia are required, Mandarin is a plus.