Banking Customer Experience Specialist

United Overseas Bank; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd in Kuala Lumpur invites applications for a customer service role. You will provide 24/7 support, offer accurate solutions, and handle customer interactions with integrity and professionalism.

The position requires a recognized degree or diploma, proficiency in Microsoft Office, and strong soft skills such as active listening and problem solving to ensure high customer satisfaction and compliance with policies.

Qualifications

• Recognized Degree/Diploma or other equivalent qualifications.
• Proficient in Microsoft Office and basic IT skills.
• Strong listening, comprehension, and problem-solving abilities.

Responsibilities

• Deliver 24-hour one-stop customer service.
• Handle and resolve customer complaints with professionalism.
• Maintain service levels and complete tasks with zero defects.
• Protect customer information and ensure data confidentiality.
• Liaise with relevant units and external service providers as needed.

Skills

Active listening

Comprehension

Problem solving

Customer focus

Quality standards

Education

Degree/Diploma or equivalent

Tools

Microsoft Office

Job description

2201 United Overseas Bank (Malaysia) Bhd in Kuala Lumpur invites applications for a customer service role. You will provide 24/7 support, offer accurate solutions, and handle customer interactions with integrity and professionalism.

The position requires a recognized degree or diploma, proficiency in Microsoft Office, and strong soft skills such as active listening and problem solving to ensure high customer satisfaction and compliance with policies.