Executive, Corporate Services Inbound

AmBank Group; Kuala Lumpur; On-site; MYR 40,000 - 62,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

AmBank Group in Kuala Lumpur is seeking a customer service professional to handle inbound calls and email inquiries from Corporate and SME customers, and to perform outbound follow-ups for follow-ups, troubleshooting and service activation requests. The role provides accurate information on the banks products and services.

You will assist customers on both financial and non-financial requests, resolve issues to ensure satisfaction, and collaborate with internal units.

Qualifications

• Recognized degree in any discipline
• Customer service-orientated and able to communicate clearly

Responsibilities

• Handle inbound calls and email inquiries from Corporate and SME customers.
• Perform outbound calls for follow ups, troubleshooting and service activation requests.
• Provide accurate information on bank products and services.
• Assist customers on financial and non-financial requests.
• Resolve customer issues efficiently and maintain customer satisfaction.
• Collaborate with internal business units to resolve issues.
• Maintain complete and accurate records of customer interactions.
• Adhere to procedures and policies and protect customer data.

Skills

Customer service

Team player

Fast learner

Analytical thinking

Problem solving

Multilingual English/Bahasa Malaysia/M

Education

Degree in any discipline

Job description

Handle incoming calls and email inquiries from from Corporate and SME customers.

Perform outbound calls to Corporate and SME customers for any necessary follow ups, troubleshooting and service activation requests.

Provide accurate and timely information regarding the banks products and services

Assist customers on their financial and non-financial requests

Resolve customer issues efficiently, ensuring customer satisfaction

Collaborate with internal business units on resolving customers issues

Maintain complete and accurate records and information on customer interactions

Adhere to established procedures and policies

Protect customer data and maintain confidentiality

Job Requirements:

Recognized degree in any discipline preferably with 1 year working experience in Contact Centre environment.

Customer service-orientated.

Team player and fast learner

Analytical thinking and problem-solving skills

Proficient in English and Bahasa Malaysia, with Mandarin considered an advantage

Applicants should be Malaysian and willing to work on shift hours and rotation at multiple locations

Unlock job insights

Banking & Credit More than 10,000 employees

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental— is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Join us. Fly High Together with us

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental— is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

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